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6.A. - Page 13 of 27 If the written disconnection notice is returned through the mail as undeliverable and the City is unable to make contact with the customer or an adult occupying the residence by telephone, the City will make a reasonable, good faith effort to visit the residence and leave a notice of discontinuation for non-payment and a copy of this policy. b. Forty -Eight (48) Hour Notice of Termination: The City will make a reasonable, good faith effort to notify the customer 48 hours in advance of disconnection of water service for non-payment. The means of notification will be in the form of a door hanger delivered to the premises. c. Disconnection Deadline: All delinquent water service charges and associated fees must be received by the City by 4:00 p.m. on the day specified in the written disconnection notice. d. Disconnection of Water Service for Non -Payment: The City will disconnect water service by turning off, and in some cases locking off, the meter. The customer will be charged a fee to re -connect service regardless of whether the meter was physically been turned off. e. Re-establishment of Service: In order to resume or continue service that has been disconnected for non-payment, the customer must pay a re -connection fee. The City will endeavor to reconnect service as soon as practicable. Payment of any past due amount and delinquent fees attributable to the termination service must be paid before 3:00 p.m. for the service to be restored on the same working day. Water service that is turned on by any person other than City personnel or without the City's authorization may subject the customer to fines or additional charges or fees. Any damages that occur as a result of unauthorized restoration of service are the responsibility of the customer. f. Service Restored After 3:00 p.m. on Weekdays, Weekends and Holidays: Service restored after 3:00 p.m. Monday through Friday, weekends, or holidays will be charged an after -hour re -connection fee. Service will not be restored after 3:00 p.m. unless the customer has been informed of the after-hours re -connection fee and has signed an agreement acknowledging the fee. The after-hours re -connection fee is in addition to the late fee for a past due amount. City staff responding to service calls are not permitted to collect payment but will instruct the customer to contact Revenue Services. 6. Notification of Disposition of Returned Check: Upon receipt of a returned check taken as payment of utility service or other charges, the City will consider the account not paid. The City will make a reasonable, good faith effort to notify the customer by phone, mail, or email of the returned check. All amounts paid to redeem a returned check and to pay the returned check charge must be in cash, credit card, or certified funds. ATTY/DOCS-POLICIES/RWC UTILITY DELI NQUENTACCOUNTS COLLECTION & SERVICE DISCONTINUATION POLICY REV: 01-14-20 EI Page 4 of 5 17