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S.H. - Page 2 of 21 upcoming regulatory requirements (e.g., Fleet, Underground Service Alert Locates, Storm Water Business Inspections). ANALYSIS HiperWeb has shown their ability to deliver a functional work order and asset management system for PWS. Staff is confident that HiperWeb can continue to provide standardized and custom software that will cater to the needs of both operations and management staff, and integrate with other software applications. This amendment includes funding for the implementation of Fleet maintenance operations in HiperWeb, which will enable more streamlined reporting for PWS under a single asset and maintenance management system, as well as reduce operating costs through the elimination of software licensing fees for multiple software applications. The proposed amendment also includes scope for integration with the City's new utility billing software, TrueBill, currently being implemented, as well as integration with the Underground Service Alert (USA) One -Call Center, USA -North. The City's current utility billing system has an integration with HiperWeb to process meter changes. This same functionality will be integrated with TrueBill along with additional integrations with HiperWeb to process other service requests related to utility billing and customer support. Recent changes in State law will require utility operators like Redwood City to provide a positive response to excavators who call USA -North (a.k.a. 811, Call before you dig) informing them when underground utilities have been marked. Integrating Hiperweb with USA -North will simplify and automate the positive response messaging, and also allow PWS to prioritize and manage utility locating more efficiently. In an effort to further improve efficiency, staff proposes an amendment to the current HiperWeb agreement (currently in year four of a five-year agreement) to integrate these systems so that current processes may be maintained, manual processes may be replaced by automated processes, regulatory requirements may be met, and standalone software systems may be eliminated. FISCAL IMPACT As the scope of work for the agreement is proposed to be augmented to include additional services by HiperWeb, additional funds in the amount of $85,960 will be required over the course of the agreement. If approved, the total cost of the agreement (Years One — Five) would be for an amount not to exceed $274,900. HiperWeb would replace the existing AssetWorks agreement (except for the FuelFocus component). The resulting annual cost savings from eliminating AssetWorks would be $20,760. This figure would partially offset the additional amount. Of the additional $85,960 in expenditures, $69,960 would be allocated during the current fiscal year. The remaining balance would be allocated the following year as -needed from various Public Works Services operating funds. No budget amendments are anticipated at this time. Page 2 of 3 City of Redwood City 1017 Middlefield Road, Redwood City, CA. 94063 Tel: 650-780-7000 www.redwoodcity.ore M