AgdaPkt 2020-05-04 Joint SA PFA - Laserfiche WebLink

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7.A. - Page 20 of 38 sufficient to develop competitive proposals. The City may hold one or more workshops to assist any interested organization to accurately and competitively complete a proposal for funding. PUBLIC HEARINGS Public hearings will be held no earlier than 7:00p.m. to encourage attendance by low and moderate income residents who work. All sites selected for the hearings will accommodate accessibility for persons with disabilities. Translation services will be provided when there is an indication that non-English speaking persons will be attending. Other reasonable accommodations will be provided on a case by case basis. The City shall hold a minimum of two public hearings annually at which citizens may express their views concerning the Consolidated Plan and the Annual Action Plan Documents. At least one of these hearings will be held by the HHCC. One of the public hearings shall occur before the proposed Consolidated Plan or Action Plan is published for comment. One meeting may be held in a neighborhood facility in a census tract with a high population of low and moderate income and non-English speaking residents. Presentations may a I s o be made to neighborhood -based organizations in an attempt to increase resident participation. The City shall host at least one public hearing before the proposed AFH is published for comment. The City shall host a public hearing to review the CAPER, in conjunction with a HHCC meeting at the conclusion of the 15 -day comment period. COMPLAINTS Written complaints and grievances will be addressed within 15 working days of the City's receipt of complaint. The Housing Leadership Manager or his/her representative will attempt to provide a satisfactory response to every request. In the event that response is not satisfactory to the author of the complaint or grievance, the author shall be invited to attend a regular meeting of the HHCC. The HHCC may direct staff to take action as they deem appropriate or may refer the complaint to be heard by the City Council. The City Council's action shall be final. For the purpose of meeting this requirement, a complaint shall be defined as a concern regarding the performance of a project funded or the type of activity being carried out. A grievance shall be defined as a direct impact effect or other negative hardship which a CDBG or HOME funded activity has caused. The HHCC shall not consider complaints or grievances, the nature of which is determined to involve: 1. Use of CDBG or HOME funds to sponsor activities which will not provide benefit to low income residents; 2. Activities which are not eligible under CDBG or HOME regulations; 3. When activities are inconsistent with the City's Community Development Plan, or 4. Amount of funding recommended by the HHCC or the amount of funding allocated by the Council for any given service, program or activity. 48