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6.A. - Page 16 of 22 <br />week by first class mail to registered owners. Returned check notices will be mailed by first <br />class mail to individuals immediately upon notification from the Customer that a check has <br />been returned for non-payment. These notices will state the amount of original penalty, <br />delinquent amount, and the appropriate returned check fee. Partial Payment Notices will be <br />sent by first class mail to those who do not pay the full penalty amount. The notice will <br />indicate the amount that was paid and the remainder that is due. The Contractor will <br />generate Reminder Notices for unpaid accounts at a time frame acceptable to the Customer. <br />Contractor will communicate with violators in a timely manner by mail in response to <br />correspondence such as incomplete registration, citation, or payment information. <br />H. Additional Notices-- Contractor will mail Other Correspondence as required for processing. <br />Adjudication Letters will be mailed as required. DMV Hold Letters shall be mailed to <br />registered owners on citations remaining open 18 months after a DMV Hold is placed. <br />DMV Interface for Placing Registration Holds — Contractor will transmit a Notice of <br />Delinquency to the California DMV for vehicles with California license plates after a Notice <br />of Violation has been mailed to the registered owner and Contractor has not received <br />notification that the citation has been cleared. This Notice of Delinquency will be <br />transmitted to the California DMV within 2 business days after the date specified by the <br />Customer to be the DMV Date. <br />J. DMV Interface for Releasing Registration Holds — Contractor will transmit a Notice to the <br />California DMV that a Notice of Delinquency has been cleared within 2 business days after <br />Contractor has received notification of clearance. <br />K. DMV Interface for Monthly Payment File —Contractor will receive payment files from DMV <br />as available (currently monthly) and update DMV transactions into Customer's database, <br />providing reporting for reconciliation purposes. <br />L. Delivery Service — Contractor will provide courier services to Customer on a pre -determined <br />schedule as necessary for pickup and delivery of required documents. <br />M. Collection and Payment Processing - Contractor will provide the following collection and <br />payment processing services for Customer: <br />• Provide P. O. Box where payments, administrative review correspondence and other <br />documents are mailed within San Mateo County <br />• Courier pickup from P. O. Box daily <br />• Open all mail <br />• Enter and process payments received by mail within one (1) business day, including <br />opening all mail received, entering suspense date, verifying payment amounts, updating <br />computer system, and make daily bank deposits directly into an Agency assigned bank <br />account <br />• Process all correspondence within two (2) business days from the date of receipt <br />ATTY/AGR/2015.079/TURSO DATA AGREEMENT <br />REV: 05-01-15 MLG <br />Page 12 of 18 <br />23 <br />