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6.A. - Page 17 of 22 <br />• Sort and batch all correspondence by postmark date. Envelopes shall be kept on file with <br />correspondence <br />• Track rebelling on partial payments, non-payment of approved payment plans, checks <br />returned for insufficient funds, vehicle change of ownership, re-entered citations for <br />payment <br />• File and store all source documents in an easily retrievable system <br />• Respond to reasonable non -judicial public inquiries by phone or mail <br />• Return questionable mail to Customer for decision <br />• Provide reporting of bank deposits made for each Agency within one day following the <br />deposit <br />• Provide toll-free number for citizen inquiries <br />• Provide reports for bank statement reconciliation <br />• Provide monthly Paid Citation Distribution Report for Customer to pay surcharges <br />N. Out of State Citations - Contractor will process citations for non -California license plates by <br />entering the citation information into the system database and report them along with all <br />other citations on the database with the standard reports. If they become delinquent, <br />requests for registered owner information will be sent to the appropriate out-of-state DMV. <br />The Notice of Intent will be generated to the registered owner and the fine amount requested. <br />Contractor will incur all costs for out of state name retrieval, including out-of-state DMV fees <br />and charges. Contractor will receive payment from Customer based on the amount of <br />revenues collected from out-of-state citations after the Notice of Intent has been issued. <br />O. Public On -Line Access -- www.pticket.com - Contractor will supply a web site for public <br />use allowing the receiver of a parking violation to enter the parking citation number or other <br />identifying information in order to view parking citation data on line in real time. The website <br />incorporates the highest level of data security and data privacy in the industry. Web -based <br />data traffic, which includes names, addresses, parking ticket numbers or credit card numbers <br />is encrypted using the highest level of industry standard encryption. Public access will <br />include access to current citation status, including status of contested citations, due dates, <br />original fine amount, late charges, information on how to contest a citation, how to show <br />proof of correction for correctable violations, how to submit claims of indigence prior to a <br />hearing, and addresses for paying in person or by mail. <br />ATfY/AGR/2015.079/TURBO DATA AGREEMENT <br />REV: 05-01-15 MLG <br />Page 13 of 18 <br />24 <br />