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6.A. - Page 7 of 20 <br />B. ECS Scanning Services based on Time and Material <br />Lommuniiiy ueveiopmeni Scanning Services rrfce tacn E <br />Prep Charge per Hour <br />Black &White Services _. .t:.._r....,, ,�.., <br />._ . WhiteScanning. Services up to legal size � <br />i Color Document Scanning Services up to legal size <br />$30.00 <br />$0.12 <br />..,. <br />$0.18 j <br />Black & White Map Scanning Services to a -size <br />$1.35 <br />Color Map Scanning Services up to e -size <br />Indenting Fee Per Flour <br />$2.00 <br />$30.00 <br />DVD -1 Data DVD <br />Portable Drive Transfer Fee -- Per Batch <br />$2500 <br />$50.00 <br />Pick Up Fee <br />$200.00 <br />ECS Conversion Services for 16mm Microfiche_ images <br />ECS Conversion Services for 35mm Microfiche images <br />$0.09 <br />$0.39 <br />ECS Conversion Services for 15mm Microfilm images <br />ECS Conversion Services for 35mm Microfilm Images <br />$0.06 <br />$01,09 <br />Budget for Scanning Conversion Services from 716120 to 715123 is $50,000 <br />Support service is available by calling 877-790-1600 or via E-mail at <br />helpcieskCa),ecsimaging.com during Regular Business Hours, defined as the hours <br />between 7:30 a.m. and 5:00 p.m. PST, Monday through Friday (excluding ECS <br />company holidays). ECS agrees to use reasonable efforts to respond to the City's <br />service request within four (4) hours of receipt of notification. ECS shall first <br />attempt to diagnose the reported problem via telephone and/or e-mail, if <br />considered appropriate, shall attempt to resolve the reported problem by <br />requesting that the City perform any required/standard operational maintenance or <br />simple adjustments, which the City can reasonably be expected to conduct. If the <br />reported problem is not resolved via telephone and/or e-mail, ECS shall arrange <br />for a system engineer to visit the Client's site during ECS's Regular Business <br />Hours. <br />2. The City has purchased a fixed number of Priority Support Hours per year. Priority <br />Support Hours will be debited when ECS performs remote desktop support, on- <br />site support, on-site and remote upgrades, and on-site training. When Priority <br />Support Hours are used for on-site activities, ECS will debit a minimum of two to <br />twenty-four hours from the Priority Support Agreement based on the travel time of <br />the support engineer or trainer. Scheduled After -Hours Support, defined as any <br />time -period outside of ECS's Regular Business Hours, is available at the discretion <br />of ECS. The City will be debited double the total number of Priority Support Hours <br />used for After -Hours Support. Priority Support Hours expire one year from the <br />annual renewal date and do not roll-over to the next year period. Priority Support <br />ATTY]AGR.Amend No. 2/ECS Imaging (Page 4 of 6) 14 <br />