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6.A. - Page 8 of 20 <br />Hours can only be used for support related modification services of existing <br />business processes for Laserfiche Forms or Laserfiche Workflow. Therefore, <br />Priority Support services cannot be used as professional services for the <br />development of new Laserfiche Forms or Laserfiche Workflows, nor can they be <br />used for systems integration, migration, or software development services. If <br />insufficient Priority Support hours are available, City will be asked to increase its <br />annual Priority Support Hours at a cost or purchase additional Professional <br />Services Hours at a rate of $250/Hr. <br />C. Hardware Maintenance/Support Services: If applicable based on the above- <br />described Products, ECS will supply the following hardware maintenance/support <br />services: <br />1. Hardware maintenance will be covered if such hardware is covered by the <br />manufacturer's warranty and the warranty is maintained through ECS. <br />D. City Responsibility: City is responsible for: <br />1. Notifying ECS in advance of any material changes to the supported Products <br />components, including, but not limited to, the system's network, server/workstation <br />hardware, operating system or security configuration. <br />2. Having a valid backup of data at all times to maintain original operating system, <br />data and application software. <br />3. Promptly notifying ECS of any need for service and making product(s) available to <br />ECS engineers. <br />4. Running diagnostic tests on all non -supported system components (network, <br />serve rlworkstation hardware, operating system or security configuration) before <br />having a product serviced under this Support Agreement. <br />E. Limitations of Service: Maintenance/support services do not include: <br />1. Cost of bringing product(s) to operational status prior to placing them under <br />maintenance. <br />2. Costs related to the resolution of software problems caused by unapproved <br />changes to the supported system's network, server/workstation hardware, <br />operating system or security configuration. <br />3. Repair of damage caused by; accidents, natural disaster, improper use, damage <br />during transportation/relocation by City, work performed on software/hardware by <br />personnel other than ECS employees/subcontractors, causes beyond ECS's <br />control. <br />4. Furnishing consumable supplies or accessories as specified by the manufacturer. <br />5. Hardware with missing or altered serial numbers. <br />6. Repair of damage or increase in service time caused by the use of the product for <br />purpose other than for which it was designed or beyond the manufacturer's <br />specifications. <br />REV: 09-10-2020 PR <br />ATTYIAGR.Amend No. 21EC5 Imaging (Page 5 of 6) 15 <br />