Agmt20 True North Compliance Services, Inc.

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• Housing codes • Public nuisance codes • State health & safety codes 1.4.2 Officer Training. The Code Enforcement Officers must be fully trained, licensed and certified through the California Association of Code Enforcement Officers (CACEO) and the National Environmental Health Association (NEHA) for any code enforcement challenge presented. The Code Enforcement Officers must have extensive experience and capabilities in the following areas: • Code enforcement program review and analysis • Code enforcement inspections • Preparing administrative remedies including administrative citations • Conducting administrative hearings • Preparing program documentation and staff reports as well as committee and City Council presentations • Testifying on behalf of clients in criminal court • License and permit application review and processing • Coordination of activities with multiple departments including Building, Planning, Community Development, Police and City Attorney • Providing information on municipal regulations to property owners, residents, businesses, the general public, as well as to city departments and divisions. 2. Personnel Qualifications. Consultant shall utilize trained and qualified staff to provide the Services under this Agreement, consistent with the following terms. 2.1 Standard of Performance. All employees working directly for the Consultant shall be properly trained and thoroughly experienced in any type of work they perform. The Consultant shall be responsible for the behavior of all their employees. 2.2 Background checks. Consultant will conduct background and reference checks of personnel assigned to perform services under this Agreement (Assigned Personnel), at no additional charge to the City. Consultant shall conduct background checks in a manner consistent with the City's process. The background check shall include: a. For all personnel, a statewide criminal history check — including all felony, misdemeanors, and sex offense charges within seven (7) years from the date the request for assignment is made by the Director; REV: 08-20-2020 RL ATTY/AGR.2020.155/True North (Page 11 of 21)