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6.E. - Page 139 of 272 <br />h. Sample Screenshots for Website Application <br />Based on our understanding of this submittal requirement, the screenshots of the ClevercitiCockpit and EnSightful <br />Portal provided above in the APGS GUI Screenshots section should address this request for sample screenshots of the <br />website application. Otherwise, we are happy to clarify with follow up questions from the City. <br />i. APGS Hardware and Software Warranty <br />Cleverciti Warranty <br />Cleverciti will provide remote technical support for all Cleverciti systems, including hardware devices and software <br />updates. E -Tech will provide all onsite service and device replacement, as needed, for the Cleverciti hardware installed <br />for the City of Redwood City. We have included a copy of our General Terms and Conditions with warranty provisions <br />in the Forms and Documentation section. <br />EnSight Warranty <br />EnSight will provide remote technical support during normal business hours by phone (619) 229-8319 and/or email <br />support@ensight-technologies.com. Support includes maintenance services, software updates, and emergency <br />support of the system. EnSight will provide telephone access to qualified employees who can provide corrective action <br />to resolve reported or detected failures. In order to remotely address issues and provide corrective action, customers <br />agree to allow EnSight remote access for maintenance and support. An EnSight Warranty Document has been provided <br />in the Forms and Documentation section to provide additional details. <br />j. Licenses or Ownership Transfer of Software Components <br />Cleverciti Software Licensing Method <br />The terms of use of the Cleverciti software license is covered by our standard terms which can be found in the Forms <br />and Documentation section. We request these standard terms on the basis of a final agreement with the City of <br />Redwood City, but we are of course open to negotiation of the specific details. <br />EnSight Software Licensing Method <br />EnSight licenses their software through an annual Software and Support Agreement (SSSA) which is a required <br />agreement for system and software support. If a customer elects not to pay the SSSA, they will still maintain ownership <br />of the system on-site, but will not receive system uptime, support, and accuracy guarantees. A copy of EnSight's <br />Software and Support Services Agreement has been provided in the Forms and Documentation section of this proposal. <br />Proposal <br />City, California Cle�ercit1 <br />City ofi <br />Automated Parking Guidance System <br />rT7 (APGS) and Wayfinding • En:::: =v <br />COPYFigbt 0202O Ct"v citi Systems GmbH. Information contained in this document is confidential and propieta, v <br />2 <br />