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6.E. - Page 205 of 272 <br />7nSight <br />T E C H N Q L D G 1 E 5 <br />1.3 Preventative Maintenance <br />619-229-8319 <br />info@ensight-technotogies.com <br />www.ensighttechnologies com <br />1 1955 Cordell Court Suite 104, San Diego, Ca 92020 <br />EnSight will provide remote preventative maintenance for system equipment including, but not limited to, computers, <br />cameras, sensors and the EnSightful web portal. Customer will be responsible for maintaining and cleaning equipment. <br />Preventative Maintenance is to be done once a quarter. <br />1.4 Training <br />EnSight will provide 2 -hours of annual refresher training via webex. <br />If additional training is required EnSight will provide this service on a time and material basis. <br />1.6 On-site Service <br />Should remote technical support not resolve a problem, an EnSight technician or Local subcontracted resources trained <br />by EnSight may be dispatched to the site(s) based on the Severity level. All remedial service labor outside of the <br />warranty period established in Project Agreement will be billed at EnSight's then standard labor rates. Current rates <br />can be seen in Exhibit B. <br />1.7 Emergency Service <br />Should remote technical support not resolve a problem, an EnSight technician or Local subcontracted resources trained <br />by EnSight may be dispatched to the site(s) based on the Severity level. On-call service to cover extended hours <br />emergencies are billed on a time and materials basis at EnSight then standard rates and require an 8 -business hour lead <br />time. Current rates can be seen in Exhibit B. <br />1.8 Software/Firmware Revisions and Upgrades <br />Software/firmware revisions and bug fixes are included with the Software and Support Services fee and are not subject <br />to an additional charge. Upgrades (e.g. functionality enhancements) are subject to an additional fee over and above the <br />fee for Software and Support Services. EnSight agrees to offer revisions and upgrades to Customer when and if <br />available. Each revision and upgrade must be functionally compatible with the prior release or version included in the <br />EnSight System, and must comply with the requirements of this Agreement that apply to the EnSight System. EnSight is <br />not required to install any revision or upgrade except: (i) as a prerequisite to installing a subsequent revision or <br />upgrade; or (ii) to avoid violation of intellectual property or proprietary rights of a third party, in which case the <br />revision or upgrade will be provided at no charge. <br />198 <br />359 <br />