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6.E. - Page 206 of 272 <br />7nSight <br />T E C H N Q L D G 1 E 5 <br />1.9 Performance Guarantees <br />System Performance <br />• System Accuracy: <br />619-229-8319 <br />info@ensight-technotogies.com <br />www.ensighttechnologies com <br />1 1955 Cordell Court Suite 104, San Diego, Ca 92020 <br />Guidance Systems shall maintain optimal system accuracy level on a monthly basis following <br />preventative maintenance. Customer must provide nightly system truthing to ensure optimal <br />accuracy (see 2.2 below) <br />System Availability: <br />System shall provide a high level of availability. Excluding scheduled downtime, outages and <br />issues with electrical and communications, the system will be continuously available to <br />Operations. <br />2.0 CUSTOMER REQUIREMENTS <br />Customer agrees to provide the following: <br />2.1 Remote Access <br />Customer agrees to allow EnSight to connect to their system server through TeamViewer application. Customer must <br />provide network connectivity to the system servers. EnSight is not responsible for 3rd party network providers and <br />without remote access, remote service operations will be discontinued until network connection is back online. <br />2.2 System Truthing <br />No system is 100% accurate, so to eliminate meaningful system drift, the guidance portal allows for a 3rd party who <br />walks the parking garage at night (typically security during early morning hours e.g. 3am) to reset the counts taking into <br />account the overnight parkers in the garage, this is called System Truthing. System leveling is done nightly to ensure the <br />counts begin each morning at the accurate count. If there is not an on-site presence at the garage and the garage does <br />not allow for overnight parking, EnSight can automatically reset the counts nightly at 3:30am. <br />199 <br />360 <br />