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6.E. - Page 207 of 272 <br />7nSight <br />T E C H N Q L D G 1 E 5 <br />2.2 Onsite Access <br />619-229-8319 <br />info@ensight-technotogies.com <br />www.ensighttechnologies com <br />1 1955 Cordell Court Suite 104, San Diego, Ca 92020 <br />Customer shall provide clear, timely access to EnSight to areas of the parking structure required to properly maintain the <br />EnSight System. If Customer has not allowed access as set forth herein, then EnSight is not responsible for any liability <br />arising therefrom or for the performance standards. <br />2.3 Exclusivity <br />During the term of this Agreement, EnSight shall be the exclusive Services provider for the EnSight System. Any <br />unauthorized 3rd party activities will cause the nullification of warranties and service level guarantees as outlined herein. <br />If it is discovered that non-EnSight provided parts were used, Customer will pay in full any and all costs to troubleshoot <br />the system failure and all warranties and guarantees will be nullified. <br />3. Obsolete and Unsupported Software or Hardware <br />Replacement of unsupported hardware or software is not included in the scope of work under this Services Agreement. <br />Every reasonable attempt will be made to support and maintain operational status. EnSight is in no way responsible for <br />replacing product or software that is no longer supported or in obsolescence by the equipment OEM. Every attempt <br />within reasonable time and cost will be attempted to support equipment installed at the Facility, including <br />untraditional methods. If it is decided that a product is unsupportable and/or that supportability will require an <br />unreasonable amount of resources, a proposal will be submitted by EnSight to Customer. It is at EnSight's sole <br />discretion to determine what is unreasonable and what products are unsupportable. <br />4. Trained Employees <br />EnSight will perform all services required by the terms of this Services Agreement through trained personnel employed <br />and supervised by EnSight. EnSight agrees that each of its employees will be properly qualified and will use reasonable <br />care in the performance of his or her duties. <br />5. Agreement Price and Payment <br />(a) Customer shall pay EnSight DOLLAR AMOUNT SPELLED OUT ($XXX.XX) dollars annual in advance for the Covered <br />Services to be performed under this Services Agreement during Regular Working Hours (the "Agreement Price"). <br />Commencement of Covered Services will begin upon receipt of payment. <br />200 <br />361 <br />