Agmt21 Ace Parking, Inc. - Laserfiche WebLink

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1. Contractor shall reasonably ensure that customers receive consistently high levels of service and that they experience no undue delays in entering or leaving the Parking Facilities. 2. Contractor shall gather information necessary to identify service demands and shall assign sufficient staff to operate the Parking Facilities in such a way that service demands are met. Contractor shall also verify the readiness of equipment needed such that it is in good working order and available as needed. 3. Contractor shall reasonably ensure all employees maintain professional grooming standards and are in full uniform while on duty. 4. Contractor shall reasonably ensure that all parking equipment is clean and in good working order at all times. 5. Contractor shall reasonably ensure that the employee restroom, counting room, storage areas, equipment rooms, and the Contractor's office space are clean and maintained in a professional manner at all times. C. Hours of Operation 1. The Parking Facilities shall be open and operational for public parking 365 days per year, from 6:00 a.m. to 3:00 a.m. 2. The hours of operation of the Parking Facilities may be revised from time to time by the City upon written notification from the Parking Manager. D. Parking Fees 1. Subject to change from time to time by the City, the parking fees and charges (taxes, if applicable, included) that are to be collected by Contractor for each automobile or other vehicle parked in the Parking Facilities are attached hereto as Exhibit "A", incorporated herein by reference. 2. Fees and charges may be revised by written notification from the Parking Manager at any time. 3. Contractor shall not collect any other parking rate or charges and shall not charge for any service not set forth in this Agreement unless authorized by written notification from the Parking Manager. E. Use of Access and Revenue Control Eguipment Contractor shall operate the Parking Facilities consistent with the City's access and revenue control system, hereinafter referred to as the "Control System", and according to the procedures required by the Parking Manager. The Control System, including any software, will not be copied, modified, sold, or made available, for any reason, to a third REV: 12-10-2020 RL ATTY/AGR.2020.291/ACE Parking (Page 5 of 31)