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<br />6.18 <br />Page 12 of 12 <br /> <br />requested work separate from normal invoicing. Special projects are subject to RWC staff <br />availability. <br /> <br />External vendor charges and equipment purchases will be paid directly by EPA or <br />reimbursed by EPA if paid by RWC, and shall be without RWC overhead fees. <br /> <br />10. End of year reconciliation: During July of each year of this agreement, RWC will <br />reconcile the previous fiscal year's purchased hours against the worked hours. RWC will <br />invoice EPA for all worked and non-invoiced hours, or refund EPA for all invoiced but non- <br />worked hours. <br /> <br />11. Reporting: Each month RWC will submit to EPA a spreadsheet showing and recording the <br />hours worked to date, the name ofthe tech who worked the hours, and a brief description <br />of the work completed. <br /> <br />12. Requesting Support: Non-emergency issues requiring support can be requested using <br />one of the following methods: <br /> <br />. Logging into RWC's online help desk system at <br />http://thecitv . redwoodcitv. orq: 8080/hd/index. htx, or <br /> <br />. Sending an email to hits@redwoodcity.orq, or <br /> <br />. Calling or emailing the primary Analyst assigned to EPA, or <br /> <br />. Calling RWC help desk at (650) 780-7093. <br /> <br />Emergency support issue requests are to follow the process defined in section A.1.B.ii in <br />this exhibit (exhibit A).. <br /> <br />A TTY/AGR/2008.042 <br />061008 <br /> <br />10 <br />