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<br />C. Maintain and support: RWC will keep the type of equipment or specific named <br />equipment operational as defined by its purpose. If RWC staff is unable to resolve <br />an issue, RWC will contact SSF IT staff to help resolve. If no resolution, then, RWC <br />will contact and work with the appropriate vendor until the malfunctioning equipment <br />is operational. RWC staff will keep the same equipment optimized and its <br />firmware/software current as deemed appropriate to maintain optimized operations, <br />while minimizing down time. <br />2. Financial System Support: RWC will maintain SB Universe Financial System, including <br />any new development, data extraction, or other Universe specific requests.. <br />3. Other: No other system support. <br />4. For all supported technologies, RWC will work with manufacturers and vendors to <br />purchase new, as well as return and replace failed parts, such as hard drives, monitors, <br />printers, etc. From time to time additional external contractors may be required, such as <br />for larger cabling or electrical work. RWC will find, coordinate, and schedule the efforts of <br />external contractors. For all emergency and non-emergency issues during normal business <br />hours, RWC will respond within four (4) hours, usually faster. RWC will respond with its <br />best effort for all emergencies during non-business hours. <br /> <br />B. COMPENSA liON <br /> <br />1. SSF agrees to pay to RWC the full cost of providing technology services as shown in this <br />Exhibit A, as the same may be amended from time to time by written agreement between <br />the Parties. <br /> <br />2. SSF and RWC acknowledge and agree that compensation paid by SSF to RWC under this <br />Agreement is based upon RWC's cost of providing the services required hereunder, <br />including salaries and benefits of employees. <br /> <br />3. SSF agrees to compensate RWC for Information Technology services. Direct external <br />costs such as external contractors and equipment purchases on behalf of SSF are borne <br />by SSF and must be approved by SSF IT before incurred. Information Technology <br />services costs include those expenses necessary to administer this Agreement. RWC will <br /> <br />A TTY/AGR/2008.042 <br />061008 <br /> <br />7 <br />