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<br />provide these services for an hourly rate of $129.26 during fiscal year 2008-2009 (July 1, <br />2008 to June 30, 2009). The hourly rate will be adjusted on an annual fiscal year basis. <br /> <br />4. Remote support will be billed in fifteen (15) minute intervals. <br /> <br />5. Terms of Payment. RWC shall invoice in arrears on the first of each month in the amount <br />$8,143.38 (756 hours per year, times $129.26 per hour, divided by 12 months). <br /> <br />6. Charges for other services and special projects: Additional hours for special projects <br />requested of RWC will be at the current rate in which the work was done and will be <br />invoiced in the month following the completion of the requested service or incurred <br />expense. Special projects are typically projects requested by SSF that require RWC <br />resources well-above the initially agreed upon five hours per week, and where SSF wants <br />to save the five hours for normal support, or where SSF wants RWC to track and invoice <br />requested work separate from normal invoicing. Special projects are subject to RWC staff <br />availability. <br /> <br />External vendor charges and equipment purchases will be paid directly by SSF or <br />reimbursed by SSF if paid by RWC, and shall be without RWC overhead fees. <br /> <br />7. End of year reconciliation: During July 2009, RWC will reconcile the previous fiscal <br />year's purchased hours (260) against the worked hours. RWC will invoice SSF for all <br />worked and non-invoiced hours, or refund SSF for all invoiced but non-worked hours. <br /> <br />8. Reporting: Each month RWC will submit to SSF a spreadsheet showing and recording the <br />hours worked to date, the name of the tech who worked the hours, and a brief description <br />of the work completed. <br /> <br />9. Requesting Support: <br /> <br />. Non-emergency support - support request during normal business hours, as <br />defined in Exhibit A, section A.1.A, and where RWC staff is not on-site, can be <br />requested using one of the following three methods: <br /> <br />I. Logging into RWC's online help desk <br />htto ://thecitv. redwoodcitv. orq: 8080/hd/index. htx. <br /> <br />system <br /> <br />at <br /> <br />A TTY/AGR/2008.042 <br />061008 . <br /> <br />8 <br />