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78 Page 24 Table 5 . Major Findings for BEST Qualifications and Experience . The proposed management team has extensive experience and is well regarded in the industry; however. the proposal does not explicitly provide details on the roles and responsibilities of the proposed management team for the duration of the contract. . Highest ratings on their reference checks. (see Table 17 and Appendix B). Transition Plans . Transition plans were more logically presented and provided adequate detail when compared to those provided by Allied and Republ ic. . The company has a strong track record with rolling out service as evidenced by the successful recent roll.out of garbage (only) service to 157,000 customers in San Jose. Technical Proposal . The proposed Routeware system and customer management information system is currently used in other operations. . Reduced route productivity may be experienced due to over estimating the curbside set out rate at 99.9% (excluding Atherton and Hillsborough). . Will recognize Commercial and Multi.Family Dwelling customers on the BEST website based on the level of Diversion achieved. (Platinum = 80%, Gold = 70%, Silver = 60%, Bronze = 50%). . Provided the most detail and information regarding reporting and how these reports would be maintained and produced by BEST, as compared to the other three proposers. . The company's proposal to provide early delivery and storage of carts at residences is problematic since many residents have limited space to store two sets of receptacles and may start using the new carts well in advance of the actual commencement of collection services. . Collection service routing is based on an 8 hour per day shift, thus resulting in the need for more drivers and collection vehicles than the companies operating longer 9.0 and 9.5 hour shifts, Norcal and Allied, respectively (see Table 14). . BEST's collection methodology for the On.Call (Bulky Item) Collection Service is the second most conducive (Le., Norcal's is the most conducive) of the four proposers to achieve high levels of diversion since the company will use four different trucks to provide this service (Le., regularly scheduled solid waste truck, regularly scheduled recycling truck, regularly scheduled organics truck, and a flat.bed truck for bulky items). However, BEST's proposal states that the company's ability to achieve the highest levels of diversion can only be achieved if it were also awarded the contract for operation of the Shoreway facility. . Proposed a total of 21.5 Custom er Service staff (see Table 12). . The company's response with regard to providing weUdry collection service to the Town of Hillsborough was unresponsive to the RFP. SBWMA Collection Services RFP Selection Committee Report: Evaluation and Scoring of Proposals Page 13 of 31 August 21, 200B