AgdaPkt 2008-09-08 - Laserfiche WebLink

Browse Search

78 Page 27 Table 6 - Major Findings for Allied . Proposing to use thirteen total Customer Service staff which includes ten Customer Service Representatives, two Customer Service "Leads," and one Customer Service Manager. The proposed ten customer service representatives is 30% fewer than the fourteen that are currently used. This would likely be problematic since ensuring consistently high service delivery for a new program of this size will place high demands on the customer service system (see Table 12). . The alternative proposal to provide the Recycle Bank program was unresponsive to the requirements of the RFP since no costs were submitted rior exceptions taken to the Collection Agreement. . The company's response with regard to providing wetJdry collection service to the Town of HilIsborough was unresponsive to the RF P. . The proposal and responses to several questions posed by the SBWMA make references to getting a "rolling start" since the company is the current service provider, in lieu of proposing an implementation schedule consistent with the requirements set forth in the RFP. . An Alternative Proposal essentially replacing the company's core services proposal was provided; however, it was non-compliant as per Section 5.7 of the RFP which states that any exceptions or alternatives proposed: "must be presented separately by stating the specific exception or alternative, the suggested changes, if any, to the program or services related to the exception or alternative, and the reason for the proposed exception or alternative...Proposers may submit suggested changes in the Collection Agreement language related to the exception or alternative, and the specific dollar change in each of the affected cost items, as proposed by the Proposer in response to this RFP, that would take place if the exception or alternative was accepted by the Member Agency. Proposers should note that if exceptions are taken, all required information as set forth above must be submitted. Exceptions taken or alternatives provided, without providing the required information will not be considered." In addition, Allied's Alternative Proposal was contingent on extending the current cost~ plus Franchise Agreements for Collection Services and Shoreway Facility Operations for an additional ten-years through 2020. Cost Proposal . Based on Allied's cost proposal, the estimated collection rate impact would be 6.89% higher than the approved and projected 2008 Allied collection services compensation (see Table 11). . It appears that costs were omitted from Allied's proposal, including: telephone system, training of drivers and staff, multi-family dwelling battery/cell phone containers, etc. . Several costs are skmificantlv lower than all other roposers and mav be understated: Allied BEST Norcal Republic $317,000 $5.09 million $2.17 million $2.47 million $2.42 million $3.45 million $3.36 million $4.81 million $267,717 $3.43 million $1.96 million $6.71 million $515,000 $2.62 million $1.29 million $912,000 Start-up Fuel Other Direct Other Vehicle Capital Cost SBWMA Collection Services RFP Selection Committee Report: Evaluation and Scoring of Proposals Page 160f31 August 21, 2008