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78 Page 26 Table 6 . Major Findings for Allied Qualifications and Exoerience . The company has been providing collection service to the SBWMA service area for decades and currently provides similar services to two other San Mateo County communities and twelve other jurisdictions in Northern California. The company is the second largest solid waste company in the United States with approximately 24,000 employees and is based in Phoenix. AZ. . The proposed operations staff has considerable experience with service roll-outs; however, this same group was in charge of a reroute in the SBWMA service area that resulted in significant service disruptions and the imposition of liquidated damages. . Primary staff managing the future contract was average compared to the other proposers; specifically, the proposed General Manager currently has less than 2 years of experience in the sol id waste and recycling industry . . Solid reference check results, but worst overall compared to the other three proposers (see Table 17 and Appendix B). Transition Plans . The transition and contingency plans did not provide sufficient details to demonstrate the company's ability to successfully transition to the new services. In addition, Allied's three-page implementation plan contained significantly fewer details than the more comprehensive transition plans submitted by Norcal and BEST. . The proposal states several times that there will not be any issues related to transition; however, notable transition issues related to the company's new InfoPro software have recently been experienced in the SBWMA service area. Technical Proposal . Allied will award and recognize Commercial customers who have increased their recycling diversion by 10% or more with a "Seal of Sustainability." . With the exception of the "Seal of Sustainability," the company is proposing a similar commercial recycling program as is currently provided with no deviations in strategy, sales approach, the tools used to attract and retain accounts, or reporting. . Collection service routing is based on a 9.5-hour day shift thus resulting in the need for fewer drivers and collection vehicles then the companies running shorter 8-hour shifts (BEST and Republic) (see Table 14). . The proposed On-Call (Bulky Item) Collection Service is the least conducive to ensuring high diversion of the four proposers. The collection service will use two trucks: one to collect garbage and the other to collect recyclable materials, bulky items, major appliances, and e-scrap all on this one truck. Therefore, commingling all the materials listed and organics/green waste on one truck is not conducive to keeping materials segregated for high levels of diversion. In addition, Allied was the only company to include in its proposal weight and size set-out limitations that were not consistent with those specified in the Collection Agreement, yet the company did not take any exceptions to the Collection Agreement. . Integration ot the IntoPro customer service system and routing software has not been operationally tested locally or at a SBWMA-wide scale and the company's proposal to use this system was unresponsive to the RFP requirements that require providing Member Aoencies the abiiitv to oenerate work orders remotely. SBWMA Collection Services RFP Selection Committee Report: Evaluation and Scoring of Proposals Page 150f31 August 21 , 2008