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SBWMA reports. He said the biggest factor is the number of hours and the need to compare apples to apples. He asked Council to not make a hasty decision. Norcal Waste Systems of San Mateo County (Norcal) - Mr. John Sirelli, president of Norcal, thanked the SBWMA for their selection and proposed no additional costs. He said that they will have and do the following: drive hybrid pickups, 16 customer service representatives, a computer system connecting all jurisdictions where they can access, review, and update customer accounts, all calls will be answered by a live person, eight new recycling coordinators, portable DVD players where they can show customers how to recycle, all customers will receive a DVD on how to recycle and the proper set out method, five trucks dedicated to bulky pickup to maximize diversion and for next day service, and free onsite document destruction program to prevent identity theft, and compost giveaways. He said their current management team has over 75 years of experience, they are 100 percent employee-owned, have been in the area over 88 years, and their motto is "people, service, and environment." He said they are honored to be SBWMA's recommendation. Council comments: One Council Member asked what would happen if their estimates to get the job done and the performance standards are wrong and how would it impact pricing on SBWMA and member agencies. Ric Hutchison, R3 Consulting Group, responded that the responsibility would rest on the hauler, and that if there was a poor quality of service, they would be obligated to meet the operational standards. A Council Member asked for an estimate of how much time the evaluation committee spent. Mr. Ponty said that he had spent at least 60 hours on the evaluation process and he would assume the other members spent about the same amount of time for a total of 360 hours collectively and 3,000 hours total on the RFP process. He also clarified that Norcal was the number one pick even before the cost proposal came out. Council asked for clarification on the eight versus nine hour work day. Richard Tagore- Erwin, R3 Consulting Group and Mr. Ponty responded. Mr. Ponty said that it generally leads to more productivity, with less drivers, vehicles, and direct labor costs. Mr. Tagore- Erwin said that four of the companies have eight-hour work days and two have nine-hour workdays and that both work fine. They all still work 40 hours per week, not necessarily 45 hours a work week Other Council Member questions included community input on the reference checks and why the nine-hour workday in San Jose did not work. Mr. Ponty confirmed that there was community input on the reference checks. Mr. Tagore-Erwin explained that unique situation in San Jose where workers could stop working when they reached their nine- hours, no matter where they were, as part of the union contract the workers had with their company, and that it had nothing to do with collection contract in San Jose. Mayor Foust asked BEST come up for 2 minute rebuttal. REGULAR CITY COUNCIL MEETING MINUTES SEPTEMBER 8, 2008 PAGE 11