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<br /> <br />6.1D <br />Page 7 <br /> <br />outlining work to be done, by whom, and in what time frame. All assignments, <br />instructions and communication with defense counsel must be documented in the <br />claim file and computer note pads. Administrator shall manage defense counsel on <br />an ongoing basis and obtain status reports from defense counsel every sixty (60) days. <br />Administrator shall actively manage litigated files and not perform functions and shall <br />not require defense counsel to perform activities which can be accomplished <br />effectively by claims staff. <br /> <br />Administrator shall obtain defense counsels' written evaluation within sixty (60) days of <br />submission, including evaluation of liability, verdict potential, settlement value, and <br />case strategy. <br /> <br />g. Disburse payment on behalf of Employer out of the bank trust account funded by <br />Employer. all "Allocated Loss Expenses", which is defined to include all costs incurred <br />on behalf of Employer specifically related to an individual claim, including but not <br />limited to, attorneys, independent adjusters or investigators, expert witnesses, copying <br />records or transcripts, court costs or Appeals Board fees or other costs deemed proper <br />and necessary to represent Employer. <br /> <br />h. Use best efforts to achieve an average monthly closure ratio of one hundred percent <br />11 00%) over the term of this Agreement. <br /> <br />i. Examine on behalf of Employer all reports of industrial injury or illness relating to <br />Employer's employees or former employees and reported to Administrator and to <br />conduct investigations on such cases by Administrator's salaried employees as in <br />Administrator's judgment is deemed necessary. <br /> <br />j. Pay compensation, medical expense, "Allocated Loss Expense", and all other benefits <br />as prescribed by law out of funds provided by Employer. Payments made by <br />Administrator without Employer approval. where approval is required elsewhere in this <br />Agreement. shall be the responsibility of the Administrator. <br /> <br />k. Maintain a claim file on each reported claim which shall be available to Employer at <br />all times for inspection and to conduct. at a time and frequency to be determined by <br />Employer, claim file reviews with Employer at either Employer'S or Administrator's <br />offices. <br /> <br />I. Subscribe to on Employer's behalf, enrollment in the Index Bureau System and to <br />report to the Index Bureau on each and every Indemnity Claim. The cost of Index <br />Rlings will be allocated to each individual claim file. <br /> <br />m. Create reserve and enter required claim data into Administrator's computer system <br />within five (5) working days of receipt of notice of claim from Employer. Enter all <br />payments, reserved revisions, and file closings into the information system within three <br />(3) working days. <br /> <br />n. Review employer's medical bills and other medical charges and treatment relating to <br />Employer'S claims of industrial injury or illness, for causal relationship to all claims of <br />injuries/illness. and reasonableness of treatment prior to payment. Solicit all medical <br />bills, medical reports and records, and documentation of alleged wage loss prior to <br />settlement negotiations. <br /> <br />City of Redwood City - Claim Service Agreement - 2009 through 2010 <br /> <br />4 <br />