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Project Assumptions <br />• CentralSquare will provide services to assist the Customer in upgrading the existing TRAKiT.net software to <br />CentralSquare's Community Development software solution. <br />• CentralSquare is implementing a Commercially Available Off -the -Shelf (COTS) solution. <br />• Customer and CentralSquare will collaboratively finalize the detailed project plan schedule. Any significant or material <br />changes to the project, once the project plan is finalized, will follow the Change Control process as described in this <br />SOW. <br />• The project services outlined in this SOW include 4, installation, implementation, training, consulting, and other <br />services work necessary for the project as described in this SOW and representing a best good faith estimate based on <br />knowledge at time of the Quote. <br />• The Customer will form an internal Project Team, including a project manager, and will make their Project Team <br />members available for meetings, consulting and training sessions, discussions and conference calls, and other related <br />project tasks or events upon request by CentralSquare. <br />• Both the Customer and CentralSquare will furnish resources with appropriate skills and experience to handle the roles <br />and responsibilities outlined in this SOW. <br />• CentralSquare is not responsible for quality of existing Customer data or for the correction or resolution of data quality <br />issues unless previously agreed upon. <br />• CentralSquare is not including any custom development in this SOW. If custom development is identified, Customer <br />and CentralSquare will follow our funded development process to determine if the requested work can be completed <br />by CentralSquare. <br />• Customer understands that some functions/features are different or have been removed from previous versions of <br />TRAKiT. <br />Customer will test all normal business processes in the Community Development software application after the training <br />and prior to the final Go Live. CentralSquare will support and troubleshoot issues with the Customer during this testing. <br />ATTY/AGR.2020.307/Central Square (Page 19 of 26) <br />