Agmt21 CentralSquare Technologies, LLC

Browse Search

2.2 Services Scope The following outlines the services for the project management, installation, configuration, training, testing, and other services work necessary for the implementation of the Community Development, software. Project Management and Governance CentralSquare will provide a Remote Project Manager (RPM) who will manage the project and work closely with the Customer project lead to oversee the project. Throughout the project, the RPM will keep the project organized from the CentralSquare perspective, on schedule and on budget. Key Responsibilities CentralSquare: • Lead Project • Project Plan and Schedule • Open Items Log • Weekly Status Call with Agenda Customer: • Attend and participate in project kickoff • Provide organization schedule for CentralSquare PM to complete project plan • Participate in weekly call with CentralSquare PM • Test and validate the system timely to provide feedback in weekly calls Assumptions: • The Customer and CentralSquare Project Manager's will coordinate project team members, subject matter experts, and the overall implementation schedule. • Both CentralSquare and Customer will assign Project Manager's with the requisite skills and leadership authority within the organization to effectively accomplish the goals and complete the scope of the services in this SOW. • Customer will participate in weekly project team calls with CentralSquare's Project Manager. • Customer is responsible for completing the Go Live checklist no less than 30 days before Go Live to ensure full testing has occurred and the customer organization is ready for Go Live. The parties agree that the individuals designated in the final Project Schedule are essential to the services offered pursuant to this Quote. To ensure expedient remediation of any issues that may arise during the implementation process, the Customer and CentralSquare will use the following escalation procedure: • All communication regarding the project directed to CentralSquare's Project Manager and the Customer's Project Manager must remain consistent. Regularly scheduled project status meetings maintain open communication between the CentralSquare Project Manager and Customer Project Manager. • All issues or concerns are to be openly and actively discussed between CentralSquare's Project Manager and the Customer's Program and Project Manager prior to any escalation. • If issues begin to interfere with the progression of the implementation project, the Customer and/or CentralSquare should escalate challenges to CentralSquare management in the sequence below: ATTY/AGR.2020.307/Central Square (Page 20 of 26)