Agmt21 CentralSquare Technologies, LLC

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Communication Project Status Cadence Meetings Project status cadence meetings, scheduled as determined by the CentralSquare and Customer Project Managers, establish the status of the project; achievements over a defined iterative period, risk mitigation, issue review, and assurance of awareness of upcoming activities. Continuity in the meeting schedule is critical to early intervention of risks and issues. Project Status and Issues/Risks Reporting In addition to the regularly scheduled Project Status Meetings, the CentralSquare Project Manager provides two key types of reports as part of the Communication Plan. • The Project Status Report, distributed to key stakeholders at a frequency to be determined based on the needs of the Customer (typically bi-weekly or monthly), summarizes milestones completed, as well as recent and upcoming project activity. • The Issues Log, updated continually by the CentralSquare Project Manager, tracks entry and management of project issues identified by CentralSquare or the Customer. Log entries include status updates, action items, and responsibilities of both parties. Risks and issues tracking log adjustments are mutual agreements by the CentralSquare and Customer Project Manager. Dispute Resolution The Customer and CentralSquare agree that the individuals designated in the final project plan are essential to the services offered pursuant to this Quote. The Customer and CentralSquare should anticipate challenging issues to arise throughout the implementation process due to the nature and complexity of projects of this type. For expedient remedying of challenging issues, the Customer and CentralSquare will use the following dispute resolution process. All communication regarding the project directed to CentralSquare's Project Manager and the Customer's Project Manager maintain consistent communication between the parties. Regularly scheduled project status meetings maintain open communication between the CentralSquare and Customer Project Manager. • All issues or concerns are to be openly and actively discussed between CentralSquare's Project Manager and the Customer's Project Manager prior to any escalation. • If issues begin to interfere with the progression of the implementation project, the Customer and/or CentralSquare Project Manager should escalate challenges to senior management representatives in the sequence below, as needed: CentralSquare Escalation to CentralSquare management is as follows: Name and Role Phone Email Michael DiOrio, Sr. Director of Professional Services 407-304-3024 Michael.DiOrio@CentraISquare.com George Slyman, Sr. Director of Professional Services 360-303-9362 George.Slyman@CentralSquare.com Aydin Asil, VP Professional Services 604-340-1720 Aydin.Asil@CentralSquare.com ATTY/AGR.2020.307/Central Square (Page 21 of 26)