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Customer <br />Customer will provide escalation personnel to CentralSquare Project Manager during Kick -Off phase of the project. <br />Change Requests and Changes to this Statement of Work <br />The Customer and CentralSquare may request a change to the services outlined in this SOW by following the process <br />outlined in this section. <br />Either party may request changes in scope. Such a request is honored by the parties only if it becomes a formal Change <br />Order. Customer will work with CentralSquare to document all requested changes in a change request form ("Change Order <br />Form") in the form set forth in Attachment 1. <br />The change order will provide sufficient detail including the following. <br />• Detailed description of resources (both Customer and CentralSquare) required to perform the change. <br />• Specifications if applicable <br />• Implementation plans <br />• Schedule for completion <br />• Verification and approval criteria <br />• Impact on current milestones and payment schedule <br />• Additional milestones (if applicable) <br />• Impact on project goals and objectives <br />• Price <br />Either CentralSquare or Customer management may propose a change by submittal of a Change Request to the other party. <br />The other party has five (5) business days (or as mutually agreed upon) to determine whether it agrees to the Change <br />Request. If both parties agree to the Change Request, the change will be incorporated into a written amendment to this <br />Agreement =and signed by both parties. If agreement to pursue a Change Order does not occur in five (5) business days of <br />the initiation of the Change Request (or as mutually agreed upon), it is assumed that the Change Request has been rejected <br />and any remaining issues will be identified on the Issues Log and/or follow the above-mentioned dispute resolution process. <br />Acts or Omissions of Customer <br />If CentralSquare's performance of its obligations under this SOW is prevented or delayed by any act or omission of <br />Customer, any Authorized Service Recipient, or their agents, subcontractors, consultants, or employees outside of <br />CentralSquare's control, CentralSquare Provider shall not be deemed in breach of its obligations under this SOW or <br />otherwise liable for any costs, charges, or losses sustained or incurred by Customer, in each case, or for any delays in delivery <br />of any services, products or deliverables under this SOW to the extent arising directly from such prevention or delay. <br />Additionally, if CentralSquare's performance of its obligations under this SOW is prevented or delayed by any act or omission <br />of Customer, and CentralSquare expends reasonable costs, charges, or sustains losses, then Customer is responsible to <br />reimburse CentralSquare for all costs, charges, or sustained losses to the extent they arise directly from such prevention or <br />delay. <br />To avoid penalties associated with cancelation or delay of any deliverables, products, or services that were to be provided <br />in accordance with the terms of this SOW as defined in the mutually agreed upon project schedule, Customer must provide <br />notice of cancellation a minimum of ten (10) business days prior to scheduled event. <br />Installation <br />CentralSquare and Customer will conduct the following Installation as part of this project. <br />ATTY/AGR.2020.307/Central Square (Page 22 of 26) <br />