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damaged parts. Non-OEM parts may only be used after applicable warranties have expired or unless the Contractor obtains in advance written approval to do so from the SBWMA. The AUTHORITY shall reimburse Contractor for the cost of repairs to the AUTHORITY-owned Harris HRB Centurion baler, unless AUTHORITY performs a full rebuild of the baler prior to the Commencement Date. If the baler is rebuilt by the AUTHORITY, Contractor shall be responsible for necessary repairs consistent with the treatment of new stationary equipment. X. Alterations. The Contractor shall not make any alterations to the facilities or equipment owned by AUTHORITY without AUTHORITY's prior written consent. In order to obtain such consent, Contractor shall submit to the AUTHORITY plans and specifications, or other form of description as required by AUTHORITY, prior to commencing any alteration. If Contractor performs any alteration work prior to receiving AUTHORITY approval, AUTHORITY may require Contractor to remove all such work at Contractor's sole expense and restore the Shoreway Center or equipment to its prior condition. Y. Wastewater Disposal. The Contractor shall ensure that wastewater collected in the Shoreway Center's sumps (from Solid Waste, wash-down operations, etc.) meets the standards for discharge to the Water Pollution Control Plant. Z. Landscape Maintenance. Contractor shall regularly maintain (e.g. water, weed, prune and repair) all landscaped areas within the Shoreway Center property so that they present a neat and attractive appearance to the satisfaction of the AUTHORITY. Contractor shall replace all plant materials (trees, bushes, etc.) which are damaged or killed by Contractor's operations with plant materials of the same type, unless a different type is approved in advance by the AUTHORITY. AA. Complaints about Operation of Shorewav Center. All complaints about the operation or maintenance of the Shoreway Center shall be directed to the person designated as General Manager by Contractor. The General Manager shall compile a log of all complaints brought to his or her attention or that of his or her staff, indicating the date and time the complaint was received; the name, address and telephone number of the party making the complaint; and the action taken to address and solve the issue related to the complaint. Each month Contractor shall send to AUTHORITY a copy of the log of complaints for the previous month. BB. Tours of Shorewav Center. Contractor will coordinate with the AUTHORITY and work cooperatively to provide community services such as tours, education about recycling and Shoreway Center operations. Upon a request with 24-hour notice by the AUTHORITY, Contractor shall provide tours of the Shoreway Center. Such tours shall not unreasonably disrupt Shoreway Center operations and Contractor shall not be required to conduct such tours more frequently than once per week. AUTHORITY shall not be charged for labor, overhead, overtime, or any other costs associated with any such tours. Contractor shall distribute Shoreway Ce,nter brochures to participants on the tours. CC. Customer Courtesy. Contractor shall ensure that its employees deal with members of the public in a courteous and professional manner. Facility Agreement, Attachment 3 General Operating Standards and Procedures Page 6 of 13