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<br />ATTACHMENT 19 <br /> <br />Self-Haul Diversion Plan <br /> <br />South Bay Recycling, LLC (CONTRACTOR) is committed to providing an aggressive and <br />comprehensive diversion program at the Shoreway Recycling & Disposal Center (Shoreway <br />Center). CONTRACTOR's goal will be to exceed the Authority's current diversion baseline <br />percentage, which will provide a significant impact on the reduction of waste volumes. <br /> <br />CONTRACTOR will implement a Self-Haul Diversion Plan with five components to increase the <br />recovery of recyclables and reusable materials, and decrease the volume of disposed solid <br />waste: <br /> <br />· Customer and Shoreway Center Staff Education <br />· Self-Haul Customer Incentives <br />· Clean Inert & Other Materials (Bunker Program) <br />· Presorting Materials <br />· Mixed C&D Sorting <br /> <br />1 Customer and SHOREWAY CENTER Staff Education <br /> <br />Each self-haul customer entering the Shoreway Center will be greeted by a Scale Operator. <br />The Scale Operators are the first introduction to the facility. CONTRACTOR understands the <br />value in the Scale Operators and will conduct specialized training and work with them to help <br />achieve the goals of the diversion plan. The Scale Operators will be instrumental in indentify <br />inbound loads. They will assess materials in each load and direct the self-haul customer to the <br />appropriate area for tipping. <br /> <br />In addition, a strong education program for the self-haul customers will be implemented by <br />encouraging the Scale Operators to identify opportunities for customers to increase diversion <br />with clean source separate loads, C&D mixed loads, organic materials, and other various <br />options. Educating and collaborating with the staff will be the beginning and continued success <br />of the diversion activities and customer relations at the Shoreway Center. <br /> <br />The Scale Operators understand the various materials, the regular customers, the materials that <br />can be split, and will take opportunities to educate the customer on options to increase <br />diversion. CONTRACTOR will also create and distribute a brochure, promoting these programs <br />and opportunities for increasing diversion at Shoreway Center. The brochures will also be <br />distributed and available at planning and building counters throughout San Mateo County. <br /> <br />CONTRACTOR understands the value of the critical assessment skills and knowledge of the <br />Scale Operators, Sorting Staff, and Loader Operators. Regular team staff meetings to improve <br />efficiencies at the scale house, increasing diversion, identify new materials that can be recycled, <br />and sharing of information for overall improvement to the facility and diversion activities. <br /> <br />To maximize diversion CONTRACTOR will designate areas for tipping of specific materials. <br />CONTRACTOR will install large movable signs for easy recognition of the designated areas. <br /> <br />Facility Agreement, Attachment 19 <br />Self Haul Diversion Plan <br />Page 1 of 3 <br />