Laserfiche WebLink
• Work with staff to develop criteria for identifying cities and propose cities for <br />a comparative analysis that are of similar size and of similar characteristics, <br />including, but not limited to, geography, population, economics, <br />development, and service delivery profile. <br />3. Organization and Operations Assessment and Comparative Analysis. <br />• Comparatively analyze Redwood City tasks, activities, processes, and <br />organizational structure to other cities. The analysis shall include, but not <br />be limited to, process times, specific steps, staff characteristics <br />(responsibilities, experience, supervisory ratio, City employee to consultant <br />ratio, retention, etc.) <br />• Identify functional strengths and weaknesses, including, but not limited to, <br />inspection, plan review, permitting, administrative, financial, supervisory <br />support, technology, code enforcement, etc. <br />• Evaluate inspection scheduling and process for managing overtime. <br />• Analyze Division's ability to retain permanent employees. <br />• Evaluate the staff resources needed to carry out the primary functions of <br />the Division given the level of development and construction activity in <br />Redwood City. This will include analyzing the Division's reliance on <br />consultant staff and City permanent, contractual, and casual employees. <br />4. Recommendations. <br />• Formulate recommendations for each program/function. <br />• Recommend opportunities for improvement (i.e. gaps) or innovations <br />between current business practices and best- or evidence -based practices <br />to streamline operations. <br />• Evaluate if the existing number of City employees is sufficient given <br />existing workloads and if the Division's reliance on consultants is <br />reasonable. <br />• Identify successful retention practices and factors in the building services <br />field. <br />• Determine whether alternative service delivery models may address some <br />or all identified staffing or operational issues. <br />• Provide training recommendations to improve operations and support <br />succession planning. <br />• Recommend indicators to track subdivision/program performance to be <br />included in the Implementation Plan. <br />• Calculate potential cost savings as well as impacts upon service delivery. <br />Provide a justification supporting anticipated savings and impacts. <br />REV: 11-30-2020 RL <br />ATTY/AGR.2020.276/Management Partners (Page 12 of 14) <br />