Agmt21 Camino Technology Solutions, Inc.

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When an issue is reported, Camino will respond within 4 hours during the hours of 8am- 9pm PST, M -F. The response will include a support ticket and estimated time to fix. Camino targets the following fix times: • Level 1 incident: 4-6 hours. • Level 2 incident: 12-24 hours. • Level 3 incident: Subject to assessment on the severity, the scope of the issue, who is affected, and how many customers are affected. A general target is 5 days. Issues and support requests must be reported to support@camino.ai or reported through the Camino platform. Requests made through other channels are not subject to this SLA. If the City does not choose to extend its relationship with Camino in 2021, the City will be able to request a full export of all City data stored in the Camino system. If Camino ceases operations before the end of this pilot term, the City will be given access to a full copy of the source code required to host and maintain a copy of the Camino Platform. Cost and Timeframe Through this three (3) year Agreement, the City will pay a fixed fee of Seventeen Thousand Dollars ($17,000) for Year 1, Twenty Thousand Dollars ($20,000) for Year 2, and Twenty Three Thousand Dollars ($23,000) for Year 3 for unlimited users and unlimited applications, permits, inspections and code enforcement types. Consultant will provide maintenance and support services at no additional cost to the City. REV: 03-24-21 PR Pilot Project Software Agreement for the Automated Permit and Land Management System Camino Technologies Corporation ATTY/AGR.2021.062/Camino Technolgy Solutions, Inc. (Software for Automated Permit and Land Management) (Page 18 of 18)