Agmt21 Camino Technology Solutions, Inc.

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• User engagement tools including automated email notifications for status changes, application or plan resubmittals, new plan review comments and inspection appointment confirmations. • Ability to follow specific permits, permit types, use types and permit/code enforcement activity on a given location. • Provide dashboard functionality to evaluate permit, inspection and code enforcement progress and performance metrics. • Customizable reporting capabilities • Development of mobile adaptive design including access by tablets and smart phones. Technical SLA Camino offers a web -based platform that is accessible from all major desktop web browsers. Camino currently works only on browser versions that are still supported by their parent company. As of the date of this proposal, the list of supported browsers (on Windows, OSX, or Linux) is: • Chrome • Firefox • Internet Explorer and Edge • Safari Camino guarantees 24/7 access with 99.9% uptime. Camino will occasionally bring the service down for scheduled maintenance and updates, but never during the hours of 8am- 6pm PST, M — F. Support Services Camino will assign a Customer Success representative to assist with implementation, training, and ongoing support. This representative will be the Customer's primary point of contact for all requests and issues. Camino uses the following incident response levels: • Level 1: Mission critical error that prevents users from accessing or using the system. • Level 2: A critical feature is broken. • Level 3: All other bugs or errors. REV: 03-24-21 PR Pilot Project Software Agreement for the Automated Permit and Land Management System Camino Technologies Corporation ATTY/AGR.2021.062/Camino Technolgy Solutions, Inc. (Software for Automated Permit and Land Management) (Page 17 of 18)