Agmt21 County of San Mateo - Laserfiche WebLink

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Template Version August 26, 2016 City of Redwood City - 75100-22-D004 REV: 06-04-2021 RL 3. Effects of Service: Services will allow county residents in crisis to stabilize their situation over the short-term and to receive assistance in working towards long-term solutions to emergency situations. 4. Additional Contractor Responsibilities Data Quality Contractor will enter accurate data into the County Clarity System in a timely manner about all the clients to whom they provide safety net services as described in Exhibit D, Clarity Human Services System, Usage and Data Sharing Agreement for Core Service Agencies and Homeless Service Providers. Contractor will train staff on data entry and Core Service Agency policies and procedures. Contractor will review their data regularly and ensure that the data reflects the work of the agency. Public Benefits Maintain staff knowledge of key public benefits that include but are not limited to CalFresh, CalWORKs, General Assistance, health coverage programs (Covered California, ACE, Medi-Cal, etc.), Cash Assistance Program for Immigrants (CAPI), and Women Infants and Children (WIC) to assist with identifying potentially eligible individuals. Organizational Policies and Procedures Contractor will maintain written policies regarding the client grievance process; health and safety including fire and earthquake safety and evacuation; sanitary handling and safe storage of food; client rights; child abuse reporting; and client confidentiality. Collaboration Contractor will participate in County provider meetings for safety net and homeless services providers. Contractor will participate in Point In Time/One Day Homeless Count and Survey. 211 & SMC-Connect Contractor will maintain current agency information in 211 and SMC-Connect. Web Site Contractor will maintain a website that provides basic information about location, contact information, services, hours of operation and other helpful safety net resources that can be accessed in the event the agency is closed, such as the contact information for211 and SMC-Connect. Hours of Operation and Coverage Contractor will provide the County a schedule of operations that includes hours of service for each weekday. For any weekday hours between 9:00 am - 4:00 pm that Contractor is not open for services (either in person or by phone), the schedule will include Contractor’s plan for coverage for immediate needs (shelter/inclement weather requests, food requests) for community members who call or go to Contractor’s office seeking assistance during those hours. The plan will also include coverage for immediate needs during any additional time that Contractor will not be open for services (i.e. staff training, holidays observed by Contractor that are not County holidays). If Contractor’s hours of operations change, Contractor will provide the County with an updated schedule of operations and coverage within 5 business days. Staff Changes Contractor will notify HSA of changes in staff who provide Core services. For staff who have a Clarity log in and who are leaving the agency, going out on a leave, or changing roles to another part of the agency, Contractor will notify the HSA Service ATTY/AGR.2021.130/County of San Mateo (Page 12 of 31)