Agmt21 LifeMoves - PLHA Rapid Re housing Program

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REV: 07-20-21 SK “ ”EXHIBIT A SCOPE OF SERVICES AND FEE 1) Policies and Procedures: Program Administrator will work with the City to adapt or modify current Program Administrator’s policies and procedures or create new policies and procedures for the Rapid Rehousing Program. Policies and procedures will be drafted to be fair, transparent, and accessible. 2) Referral Process: Program Administrator will match referrals to the program based on their vulnerability score in the Coordinated Entry System (CES), and will be screen them for eligibility at intake. Program Administrator will verify that clients meet the HUD definition of “at risk of homelessness” by both self-declaration and third-party verification. 3) Housing Identification Services: Case Managers (CM) designated by Program Administrator will work closely with clients to develop a Housing and Case Plan, which will identify the client’s barriers to housing, as well as client skills, strengths and other resources. CMs will also discuss housing problem-solving. CMs will assist clients in negotiating with landlords to access housing; and provide housing identification services. CMs will also provide group workshops covering topics such as renter’s resumes and where to look for housing. CMs will use external community partners and stakeholders, as well as referrals to get clients the most cost-effective services and avoid duplicating efforts. 4) Case Management Services: CM will work closely with clients to evaluate the duration and amount of assistance needed, implement the rental subsidy, discuss specific housing goals and work to locate housing, and determine what other services and supports the clients need to remain housed. Case management meetings with the household will be conducted, to ensure the household’s success. CMs will initially meet with clients once per week and then bi weekly or monthly thereafter, once the client is stabilized. Once clients have exited the program, the CM will continue to follow up on a regular basis for at least 6 months, to ensure that clients have the support and resources they need to stay housed. The Rapid Rehousing Program will adhere to the “Housing First” model for case management to get the client into permanent housing as quickly as possible. Once a client is housed, it is easier for them to then focus on other barriers they may have to self- sufficiency, such as increasing earnings and/or addressing behavioral health challenges. ATTY/AGR.2021.192/Lifemoves (RAPID REHOUSING PROGRAM ADMINISTRATOR) (Page 12 of 16)