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Services Agreement (Software as a Service) This Services Agreement ("Agreement") is for Software as a Service. It is effective as of the date of last signature ("Effective Date"), by and between AssetWorks LLC ("AssetWorks"), a Delaware limited liability company with offices located at 998 Old Eagle School Road, Suite 1215, Wayne, Pennsylvania, 19087 and City of Redwood City, a charter city and municipal corporation of the State of California ("Customer"), with offices in Redwood City, CA on the following terms and conditions: 1. AGREEMENT OVERVIEW AssetWorks uses a cloud data service (Data Center), and provides associated services to support customers that wish to outsource the operation and maintenance of computer applications listed in the Scope of Services as referenced in Attachment 1. This Agreement describes the services to be provided by AssetWorks ("Services") the respective responsibilities of the parties, the service level objectives ("SLOs"), and the problem management process. This Agreement incorporates the following Attachments that shall be considered an integral part of this Agreement: Attachment 1 Scope of Services Attachment 2 Service Level Objectives Attachment 3 Fee Schedule 2. SERVICES AssetWorks will perform the services ("Services") as described in the Scope of Services, set forth in Attachment 1. The general scope of services addressed by this Agreement includes the operation, maintenance, and support of the: Database software for the Applications hosted under this agreement Database security Data Center server operation The scope of services specifically excludes operation and maintenance of the following: • Customer hardware, including Customer's servers, printers, network hardware (including routers and switches) and other Customer site computing equipment; • Customer application software other than noted in the Scope of Services; and • Customer Local Area Networks ("LAN") • Customer network infrastructure for connecting to the Internet and to the Data Center The Services shall be provided subject to the Terms and Conditions, which follow. 3. TERM The Term of the Agreement shall commence as of the Effective Date and shall continue for five (5) years ("Initial Term") unless terminated earlier as set forth below. At the end of the Initial Term, the Customer may renew the Agreement for one additional five-year term. An Amendment executed by both parties shall be required to renew the Agreement for the additional term. REV: 08-16-2021 MI ATTY/AGR.2021.216/Assetworks, LLC (Page 1 of 12)