Agmt21 Assetworks, LLC - Laserfiche WebLink

Browse Search

free of defects in material and workmanship for a period of one year following delivery of the Software to licensee. AssetWorks warrants that the Software, when used in accordance with the terms of the AssetWorks Software license, will operate substantially as set forth in the applicable AssetWorks Documentation for a period of one year following delivery of the Software to licensee. 4. WARRANTY LIMITATIONS. Contractor's warranties as set forth herein ("Warranty") are contingent on proper use of the FuelFocus Hardware and Software ("Products") and do not apply if the Products have been modified without Contractor's written approval, or if the Products' serial number label is removed, or if the Product has been damaged. The terms of the Warranty are limited to the remedies as set forth in this Warranty. This warranty is provided in lieu of all other rights, conditions and warranties. Contractor makes no other express or implied warranty with respect to the software, hardware, products, documentation or Contractor support, including, without limitation, any warranty of merchantability, fitness for a particular purpose and non -infringement of third party rights. Contractor does not warrant that any products will be error -free, or that any defects that may exist in its products can be corrected. In no event shall Contractor be liable for cost of procurement of substitute goods, lost profits or any other special, indirect, consequential or incidental damages (including but not limited to lost data), however caused whether or not Contractor has been advised of the possibility of such damages. 5. TECHNICAL SUPPORT ACCESS. During the warranty period, toll free phone support is offered 5 days per week (8 a.m. to 5:00 p.m., Monday through Friday, except holidays). Calls left after hours will be returned the next business day. Access to Technical Support after warranty period is on a commercially reasonable basis (unless an AssetWorks Support Contract is purchased for all systems owned by the customer). 6. SOFTWARE UPDATES. During the warranty period, Software updates for system Software and Software products released by Contractor are available by contacting AssetWorks Technical Support. System Software updates include applicable minor releases (e.g. Release 2.0 to 2.1) to the AssetWorks family of products as well as major feature releases (e.g. Release 2.x to 3.0). City must have access to the Internet for Web Browser or FTP downloads as directed by Technical Support. Software updates released after the initial one year warranty period are available as an upgrade product for the then applicable list price. REV: 08-16-2021 RL ATTY/AGR.2021.215/ASSETWORKS, LLC (Page 15 of 15)