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Attachment 3 — Contractor Warranty Terms 1. WARRANTY START DATE. "Start Date" as used in this policy means the date this product is shipped from Contractor manufacturing plus 3 months or the FuelFocus go live date, whichever comes first. 2. LIMITED HARDWARE WARRANTY. Warranty coverage for Contractor (FuelFocus) products are described below. Additional support coverage can be purchased with Contractor's products. City may consult Contractor's local sales professional for annual support and Services fees. The terms and conditions governing warranty on Contractor's products are located below. Such terms and conditions supersede all other warranty terms, unless otherwise agreed by Contractor. Contractor ("FuelFocus") provides a one year limited product Hardware warranty to purchasers of FuelFocus products. Contractor warrants that the product Hardware will be free from defects in materials and workmanship during the warranty period, subject to the following: (a) Contractor will supply new or rebuilt parts to replace parts that are found to be defective while within the warranty period; (b) New installations must be registered with the FuelFocus Support Center within 48 hours of installation to receive warranty benefits, otherwise, the warranty period commences on the date of the invoice; (c) Help Desk Support is available between the hours of 8:OOAM- 5:OOPM EST Monday through Friday upon a Hardware System Failure; (d) Contractor will repair or replace such product Hardware within 14 working days of its receipt of the failed Hardware, if in advance of its receipt, such Hardware (1) was evaluated by AssetWorks Technical Support in person or via telephone, and (2) received a Technical Support RMA number from AssetWorks; (e) Further, the product Hardware must be shipped, shipment pre -paid, to Contractor, and the RMA number must be clearly indicated on the shipping box and papers; (f) Problems caused by faulty installation are not covered under this warranty. This warranty applies only if the equipment has been installed and used in accordance with the AssetWorks Installation Manual; (g) Use of service personnel other than Contractor's qualified service providers without prior written approval of the FuelFocus Product Manager will void the warranty claim; (h) Use of non AssetWorks replacement parts, defects caused by the use of unauthorized addition of non AssetWorks parts, or by the unauthorized alteration of FuelFocus parts or equipment will void this warranty; (i) Damage suffered by FuelFocus equipment resulting from shipping, accident, power surges, neglect, misuse, acts of Nature, or abuse are not covered by this warranty. 3. LIMITED SOFTWARE WARRANTY. Contractor provides a one year limited Software warranty to licensees of FuelFocus Software accompanying AssetWorks Hardware. Contractor warrants that the media on which the Software is delivered will be REV: 08-16-2021 RL ATTY/AGR.2021.215/ASSETWORKS, LLC (Page 14 of 15)