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REV: 10-18-2021 RL <br />EXHIBIT “A” <br />SCOPE OF SERVICES AND FEE <br />I. Community Mediation Services: $10,000. <br />A. Consultation and Information Services <br />All of the information services are unlimited and free of charge. <br />1) Information and Referral: A resource person is available by telephone, to <br />assist residents who have specific questions relating to a conflict. Through this <br />conversation, the resident may clarify issues of concern, be given specific <br />information about common practices related to landlord-tenant and community <br />issues and receive a referral to an appropriate agency/resource. <br />2) Information and Conflict Assistance: A resource person assists and <br />coaches the concerned caller to de-escalate feelings, clarify issues and <br />underlying needs, develop possible solution options, and begin to design an <br />approach to dispute resolution. <br />3) Promotion of Use of Conflict Resolution Services: A city associated with <br />PCRC participates in PCRC's community outreach program designed to <br />familiarize city staff, community service providers and the public with the use <br />of non-adversarial conflict resolution services in a variety of conflict situations. <br />This effort involves both program staff and volunteers in making presentations, <br />developing press releases and media coverage and identifying referral points <br />where community members can receive information about PCRC services. <br />B. Conflict Resolution Services <br />PCRC categorizes cases by "conflict type". The conflict types <br />"consumer/business" and "workplace" will not be covered in the same way that <br />other "conflict types" are under this contract. Consumer/business and Workplace <br />cases will require an extra fee to be paid by the user. <br />The following describes the range of services available in this category: <br />1) One Party Assistance: A resource person assists the caller to think <br />through a conflict situation, including clarifying issues and interests of involved <br />parties, exploring approaches to dealing with the situation and solution options and <br />assisting with the selection of an approach to resolution. A follow-up call is <br />arranged to determine the outcome, with the understanding that mediation would <br />be the next step if the negotiation has been unsuccessful. (20 min or more) <br />2) Conciliation: Conciliation is the resolution of a conflict, through the <br />intervention of a neutral third party, without the disputing parties coming together <br />in a face-to-face mediation. A resource person works with a resident clarifying <br />issues of concern, explaining approaches to seeking resolution, obtaining <br />agreement by the party to pursue mediation and completing case intake. A case <br />ATTY/AGR.2021.267/Peninsula Conflict Resolution Center (Page 10 of 12)