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REV: 10-18-2021 RL <br />C.Resident Capacity Building and Staff Consultation <br />Continue to offer consultation regarding liaison program and neighborhood <br />association to support for continuity from previous liaison program work. PCRC <br />assigned staff is available for staff to consult regarding conflict situations, effective <br />communication and community engagement practices. <br />III. Additional Services – available for additional fee subject to a written <br />amendment executed by both parties <br />1)Special Training: PCRC offers orientations to city staff about the mediation <br />program and its services as part of the basic contract. In addition, there are training <br />opportunities for supervisory personnel, public contact employees and department <br />managers that include theory and practice of interest-based conflict management, <br />negotiation, mediation and facilitation skills. <br />2)Conflict Assessment/Consultation: PCRC can assist cities, as well as local <br />community organizations/groups to assess specific conflict situations, analyze <br />concerns of stakeholders and develop strategies for pro-active and interest based <br />conflict resolution. PCRC utilizes its staff, volunteers, professional mediators and <br />local representatives in this assessment process. The conflict assessment process <br />usually involves third party neutral contact with stakeholders to gather input and <br />provide information about interest-based conflict resolution. <br />3)Multi-party Mediation Services: PCRC can provide mediation services to intact <br />groups or in conflict situations with multiple stakeholders. After an initial <br />consultation and planning process, PCRC staff or skill volunteer mediators will help <br />the parties work together to resolve their dispute and establish positive future <br />steps. <br />4)Conflict Resolution System Design: PCRC can assist organizations in building <br />internal conflict resolution capacity, i.e. the development of policies and <br />procedures for interest-based dispute prevention and early resolution. This service <br />is tailored to the unique needs of the individual group, but is based on recognized <br />and proven design principles. <br />Payment shall be made in two equal installments. First installment will be due one month <br />after contract is signed, and final installment due on May 31, 2022. <br />ATTY/AGR.2021.267/Peninsula Conflict Resolution Center (Page 12 of 12)