Agmt22 Turbo Data Systems, Inc. - Laserfiche WebLink

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REV: 08-09-2021 RL The reasonable cost of providing notice of the breach to individuals affected by such breach; The reasonable cost of providing required notice of the breach to government agencies, credit bureaus, and/or other required entities; The cost of providing individuals affected by such breach with credit protection services designed to prevent fraud associated with identity theft crimes for a specific period not to exceed twelve (12) months; and any other service required by applicable by law. The Contractor must provide any information and/or support to the Customer in issuing the actual notification and at the Customer’s sole discretion, the Contractor must provide actual notification if the Customer desires. This section will survive termination or expiration of this Agreement. Confidentiality of all other data and materials - In addition to the data security and privacy requirements detailed above that apply to the Customer, any other Customer data or materials to which the Contractor has access or materials prepared by the Contractor during the course of this Agreement ("confidential information") shall be held in confidence by the Contractor, who shall exercise all reasonable precautions to prevent the disclosure of confidential information to anyone except the officers, employees and agents of the Contractor as necessary to accomplish the rendition of services set forth in Section 1 of this Agreement. 3) System Backups - All systems will be backed up daily to ensure safety of data in the event of a power outage or natural disaster. All backup data should be transferred and stored off-site for disaster recovery. 4) Vehicle Code Compliance - Contractor will comply with all requirements of the California Vehicle Code in regard to processing of citation records sent by the issuing agency during the entire term of this Agreement, including extensions if any. 5) Right to Audit - If Customer requests it, an auditor shall be hired to perform a financial and/or performance audit. The Customer shall pay the cost of the audit upon the written approval of auditor's cost. 6) Meeting Attendance - Contractor will be available to attend Customer meetings as needed at Contractor's own expense. 7) Transition to Next Contractor - In the event of a future change of vendor, Contractor agrees to fully cooperate in any transition. This shall include but not be limited to provision of data in an acceptable electronic format, provision of information as requested by the Customer to facilitate a future RFP process, and assistance with any and all transition processes necessary to provide for uninterrupted services to the Customer. G. Software Disclosure - The Contractor may subscribe to various third-party software services for the purpose of automating input of various fields of information into the citation information while writing a ticket. The third-party software services may include but are not limited to Google Maps, Google location services GPS, LPR Services, and VIN lookups. The Contractor reserves the right, should these services terminate, to disable those services in the software at any time. These services are integrated in to the ticketPRO software for convenience and do not affect the issuance of citations. Manual entry of information into the citation is never affected by these third-party software services and is always available. H. Termination - Termination fee of $4,000 per unit at outset, each month thereafter reduced $75 per month per unit. I. Training - The Contractor will provide training for software and hardware. The Contractor will provide training manuals to the Customer. Training will include step-by-step manuals on how to issue citations and access back-end ticket reporting portals. Training, equipment initialization and setup will be provided by the Contractor and is included in the lease of the ticketwriters. The Contractor will provide RemoteConnect support for devices while in the field. J. Optional Services: ATTY/AGR.2021.211/Turbo Data Systems, Inc. (Page 10 of 23)