Agmt22 Turbo Data Systems, Inc. - Laserfiche WebLink

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REV: 08-09-2021 RL Exhibit “A” - Services In consideration of the payments set forth in Exhibit B, Contractor shall provide the following services: 1. MOVING AND CRIMINAL CITATION PROCESSING SERVICES A. Handheld Ticket Writer Interface - Contractor will provide automated import of electronic citations into Customer's database. Batch files will be uploaded within forty-eight (48) hours upon file transfer to the Customer’s records management system and San Mateo County Superior Court – Traffic. Data will be generated and pushed or pulled depending on Customer preference and technology department accommodation. Electronic transfer is available depending on the recipient County’s case management system and its ability to accept electronic files. B. Electronic Moving and Criminal System Access – The Contractor will provide moving and criminal violation enforcement software with the Customer’s records management system. This will include the following: 1) Cloud hosting 2) Electronic Court Integration/Export 3) TR-10/tracking 4) Viewing of records including photos/signatures 5) Daily, monthly, shift summary reporting 6) Citation reprint for officer or public 7) Ongoing support, training, and maintenance for devices. C. System and Document Storage - Contractor will retain all digital citations on the computer system for two (2) years and then remove. D. Online Reporting - Contractor will provide regular daily, weekly and monthly reports in a format as agreed upon. Additional reports will be provided at no additional cost for operating, production and audit functions. Reports will be made available online via a secure web page and be available for Customer access no later than the thirtieth (30th) day of the following month, except when February is the following month, in which case this information will be available by the last day of February. E. Online Inquiry Access and Support for Customer’s Staff - Contractor will provide access to the traffic and criminal citation database via a web page using a secure log-on procedure. Customer shall be provided access to their own database. A "NOTES" feature will allow authorized personnel to easily enter comments for a particular citation or license plate to be viewed by other inquiry function users. Contractor’s technical staff will provide support during normal business hours. Technical support will be provided for any communication or logon problems as well as immediate technical support when problems arise in the uploading, downloading and transferring of files. F. Contract Requirements: 1) Privacy and Security of Customer Data - Contractor agrees to keep all Customer data private and secure and will not share, sell, or otherwise access the Customer data for reasons other than the normal processing of moving and criminal citations or as otherwise required by law. 2) Notice of Security Breach – Contractor must immediately notify the Customer when it discovers that there may have been a data security incident that has or may have resulted in compromise to the Customer for purposes of this Section, “immediately” is defined as within twenty-four hours of discovery. The Contractor must immediately take such actions as may be necessary to preserve forensic evidence and eliminate the cause of any suspected breach or security vulnerability and must promptly alert the Customer of any such circumstances, including information sufficient for the Customer to assess the nature and scope of any suspected data breach. In the event of an unauthorized disclosure of Customer data, the Contractor will be liable for paying for the following costs to remediate any such unauthorized disclosure: ATTY/AGR.2021.211/Turbo Data Systems, Inc. (Page 9 of 23)