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<br />6.1C <br />Page 12 <br /> <br />EXHIBIT A <br /> <br />CITY OF REDWOOD CITY <br />CORA (Community Overcoming Relationship Abuse) <br />FISCAL YEAR 2009/2010 <br /> <br />CONTRACT OBJECTIVES <br /> <br />Quantifiable Goals to be Provided With Performance Indicators (how you will <br />Requested Funds measure the quantifiable goal) <br />Serve 4,000 callers on the 24-hour Crisis CORA's Client Services staff log calls and <br />Information Line and Emergency Response incidents on department forms, which are then <br />Program (ERP), 400 of which will be residents entered into an Access-based database. <br />of Redwood City. Reports are generated from the database for <br /> reporting purposes. Information logged <br /> includes vital demographic data such as the <br /> caller's city of residence, ethnicity, and <br /> income. <br />80% of callers utilizing CORA's Client Services Measured by the caller's ability to restate their <br />in a crisis situation will end the call with Safety Safety Plan to the crisis line counselor. <br />Plan. A Safety Plan is a detailed method of <br />preparation by which a victim can follow to <br />increase their safety in the event of a future <br />episode of abuse. <br />80 callers from Redwood City that contact Services provided are documented by sign-in <br />CORA during a crisis situation will go on to sheets and counselors' notes, then entered <br />receive other services (e.g. support groups, into the agency's database. <br />peer counseling, crisis case management, <br />family and individual therapy) from CORA staff. <br /> <br /># of Unduplicated RWC Residents/Households to be Assisted (Only programs serving <br />individuals ma re ort b individuals. All others should re ort b households <br /> <br />400 of CORA's Crisis Line and ERP callers will be residents of Redwood City <br />