Agmt22 County of San Mateo - Laserfiche WebLink

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Contract Template <,000 May 2021 Page 11 REV: 06-16-22 SK Exhibit A – Core Services In consideration of the payments set forth in Exhibit B, Contractor shall provide the following services: A. Designated Service Area Contractor will provide the following services in North Fair Oaks, Redwood City, Portola Valley, Redwood Shores, Atherton, and Woodside. B. Population 1. Contractor will serve low-income San Mateo County (County) adults, youth, and families who reside in the Contractor’s designated service area (indicated above) of San Mateo County. These residents will be experiencing various challenges including maintaining housing, potential evictions, food insecurity, and are at-risk of or experiencing homelessness. Contractor will provide these residents with emergency and safety net services to meet immediate and basic needs. Services include food, housing, homeless prevention services, emergency financial support including rent and/or utility assistance, shelter, clothing, and/or transportation. 2. For San Mateo County residents outside of the Contractor’s designated service area, Contractor will provide immediate and basic needs and then refer the resident/s to their designated Core Service Agency. 3. For San Mateo County residents experiencing homelessness, Contractor will provide services regardless of the resident’s service area. 4. For non-San Mateo County residents seeking services, Contractor will provide information regarding how the resident/s can access services in their home community. C. Services to be Provided Contractor/Core Service Agency will: 1. Perform a client-centered, strengths-based assessment for each household or individual, determine client’s needs, and provide services based upon the unique needs of the household/individual. 2. Provide services in a culturally sensitive manner. 3. Provide services in languages matching the demographics of the population to be served and to outreach to potential clients. At a minimum, services will be provided in English and Spanish. Contractor will have processes in place to provide services to clients who speak languages other than English and Spanish. 4. Provide staff training and supervision to ensure high quality, consistent services in compliance with Contractor’s policies and procedures. 5. Provide public benefit information and assistance, Contractor will: a) Maintain knowledge of public benefits and benefit program application processes. b) Provide information about public benefits such as CalFresh, CalWORKs, General Assistance, Cash Assistance Program for Immigrants (CAPI), unemployment benefits, Women, Infants and Children (WIC), and health coverage programs, such as Covered California, ACE (Access and Care for Everyone), and Medi-Cal. In addition, Contractor will refer veterans to the County’s Veterans Service Office to answer questions or provide support regarding eligible benefits specific to veterans. c) Assist clients with applying for and maintaining (enrollment in) benefits. This includes referring clients to appropriate public agencies and providing phone, online or paper support to clients as necessary to apply for or maintain benefits. 6. Provide emergency food and connections to ongoing food resources. Contractor will: a) Maintain a supply of emergency food on-site that can be distributed to clients with immediate food needs. Contractor may utilize Second Harvest and/or other resources to help obtain food for their on-site supply of emergency food. If on-site food does not include perishable food items, Contractor will provide referrals to local resources for perishable food. b) Provide a referral list of food resources (i.e., Second Harvest and other community food programs) including a current schedule of hot meals and other food resources ATTY/AGR.2022.153/County of San Mateo (HSA Contract June 2022) (Page 11 of 37) DocuSign Envelope ID: F5FF63A3-8103-4442-8F5F-F37301405123