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Contract Template <,000 <br />May 2021 <br /> Page 14 <br />REV: 06-16-22 SK <br />household should be referred to CES for further assistance, if the household meets the <br />CES eligibility criteria. CES eligibility criteria includes residency in San Mateo County and <br />experiencing homelessness or being at imminent risk of homelessness. <br />(1) For households who are screened by Contractor and determined to be in need of <br />homeless services and to be eligible for CES, Contractor completes a warm hand-off <br />to a CES/Diversion Specialist. The CES/Diversion Specialist will provide diversion <br />services (also known as housing problem solving). Diversion services help clients <br />identify safe and appropriate housing alternatives, in order to avoid entering <br />homelessness. If there is no other housing alternative identified, the CES/Diversion <br />Specialist will assess the client for referrals into homeless programs (both shelters and <br />other types of homeless services) based on a standardized assessment that prioritizes <br />those with the highest level of need. <br />b) Continue to provide emergency and safety net services (i.e., food, public benefits, forms <br />assistance, and any other Core Services available) to households that have been screened <br />and referred to CES for diversion and homeless assistance. <br />10. Provide housing information and support services. Contractor will: <br />a) Provide information to clients on affordable housing options including but not limited to the <br />Department of Housing website, SMCHousingSearch.org, Moving-To-Work application <br />online, Human Investment Project (HIP) Housing, affordable housing, veteran housing, and <br />senior housing. Contractor will provide assistance to clients in completing application forms <br />for housing programs. <br />b) Maintain knowledge about community housing resources and application processes. <br />Contractor is not required to provide in-depth housing locator assistance; however, <br />Contractor will provide basic housing search resources, options, and tips, including <br />assistance with finding rental listings and/or affordable housing applications/lists (as <br />described in 10.a. above). <br />c) For veterans who are at risk of homelessness, Contractor will help connect them to <br />Supportive Services for Veteran Families (SSVF) or other appropriate services in order to <br />help these veterans receive assistance accessing state and federal benefits, referrals, <br />housing assistance, resume writing assistance, and other benefits. <br />11. Provide access to material goods. Contractor will assist clients with accessing resources for <br />clothing, diapers, and other emergency material needs. <br />12. Provide transportation assistance. Contractor will: <br />a) Provide referrals to and assist clients with enrolling in transportation programs, including <br />Redi-Wheels. <br />b) Assist clients with applicable transportation assistance. <br />c) Maintain resources to provide some assistance with the cost of transportation (may include <br />various forms of transportation such as bus, taxi for urgent needs, Lifeline Transportation <br />Program, and other transportation options). <br />13. Provide tax preparation outreach and referrals. Contractor will conduct outreach for tax <br />preparation programs for low-income individuals and families, will refer or help clients connect <br />to community resources that can assist with tax preparation/filing, and will help clients apply <br />for any applicable tax credits. <br />14. Participate in the Inclement Weather Program (IWP). IWP is operated by HSA and generally <br />runs from November to April each year to provide additional capacity in homeless shelters <br />during periods of significant weather events. Contractor serves as an entry point for IWP and <br />screens clients and refers eligible clients to the CES/Diversion Specialist for IWP services. <br />15. Provide outreach, information, and referrals. Contractor will: <br />a) Attend community meetings regarding emergency and safety net services and provide <br />information to community members regarding how to access Core Services and homeless <br />services. Outreach includes participating in and/or communicating via community <br />meetings/events, school events, city/county agencies and meetings/events, other <br />community stakeholder meetings/events, community newsletters/websites, adult <br />education services, local fairs, community clubs, and other outreach activities as needed <br />to ensure the community has a proper understanding of the Core Services available. <br />ATTY/AGR.2022.153/County of San Mateo (HSA Contract June 2022) (Page 14 of 37) <br />DocuSign Envelope ID: F5FF63A3-8103-4442-8F5F-F37301405123