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Contract Template <,000
<br />May 2021
<br /> Page 15
<br />REV: 06-16-22 SK
<br />b) Maintain clear, informative, and up-to-date outreach literature describing their Core
<br />Services and all methods as to how these services can be accessed (i.e., in person, online,
<br />phone, etc.).
<br />c) Develop collaborative relationships with other community providers and maintain staff
<br />knowledge of community resources. Contractor leadership and staff will maintain an
<br />understanding of and connections to local programs and resources such as child care
<br />resources, Behavioral Health and Recovery Services (BHRS), schools, medical and dental
<br />clinics, Dignity on Wheels (mobile showers and laundry), City and County services, law
<br />enforcement, Homeless Outreach Teams (HOT), continuing education/adult school, food
<br />programs, senior services, vocational rehabilitation and employment resources, and other
<br />community-based resources.
<br />d) Provide information and referrals to clients for a wide variety of services such as behavioral
<br />health services, financial education and asset development services, employment
<br />services, health services, home repair, and other resources that can provide services that
<br />may be helpful to Core Service Agency clients.
<br />e) Maintain current agency information in 211, SMC-Connect (https://www.smc-connect.org/),
<br />and other public listings of community resources. Contractor will also maintain a website
<br />that provides basic information about location, contact information, services, hours of
<br />operation, and other helpful emergency and safety net information/resources that can be
<br />accessed in the event the agency is closed.
<br />16. Assist clients with accessing community holiday programs or directly administer holiday
<br />programs. Holiday programs are programs that provide food (or gift cards) at Thanksgiving and
<br />provide food and gifts (and/or gift cards) for children during the winter holiday season. Some
<br />communities have established holiday programs that are operated by city agencies and/or
<br />other non-profits; when that is the case, Contractor will collaborate with the existing program
<br />and will assist eligible clients with accessing the programs and Contractor may also provide
<br />direct assistance to the program, with staffing of events and administration of the program.
<br />17. Participate in County initiatives regarding emergency safety net and homeless services
<br />planning, provider meetings for emergency and safety net and homeless services providers,
<br />Point In Time Counts/One Day Homeless Counts and Surveys, and other applicable County
<br />and community meetings to promote collaboration, information sharing, and consistency of
<br />services.
<br />18. Collect and enter data accurately and on time. All services provided must be documented in
<br />the system designated by HSA, the Clarity system (Clarity), which is an online case
<br />management and tracking system. HSA administers the system and provides accounts with
<br />varying access levels (i.e., regular, management-level, and analyst-level) to the Clarity system
<br />for Core Service Agency staff. Contractor will:
<br />a) Enter accurate, timely, and complete information into the Clarity system, following data
<br />entry guidelines established by the County, which includes data entry for all services
<br />provided to all household members.
<br />b) Regularly review their agency’s data in Clarity for accuracy and completeness. Core
<br />Service Agency leadership will utilize Clarity reporting to review trends, needs, quality
<br />assurance, and outcomes/performance measures.
<br />c) Enter data into the Clarity System in a timely manner that complies with the information in
<br />Exhibit D, Clarity Human Services System Usage and Data Sharing Agreement for Core
<br />Service Agencies and Homeless Service Providers.
<br />d) Train staff on how to and when to enter data as well as data entry policies and procedures
<br />including timeliness. Contractor will review data regularly and ensure that the data
<br />accurately reflects the work of the agency.
<br />e) Follow HSA Clarity policies, including notifying HSA of changes in staff who provide Core
<br />Services. And for staff who have a Clarity log in and who are leaving the agency, going out
<br />on a leave, or changing roles to another part of the agency, the Contractor will notify the
<br />HSA Service Desk (HSAServiceDesk@smcgov.org) immediately upon the staff’s
<br />departure. For planned departures, the Contractor will notify the HSA Service Desk
<br />ATTY/AGR.2022.153/County of San Mateo (HSA Contract June 2022) (Page 15 of 37)
<br />DocuSign Envelope ID: F5FF63A3-8103-4442-8F5F-F37301405123
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