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Contract Template <,000 <br />May 2021 <br /> Page 21 <br />REV: 06-16-22 SK <br />Exhibit C – Core Services Performance and Reporting <br />Contractor agrees to meet the following performance measures and provide the following data and reports. <br />Reporting is a requirement of payment and delays in submission of reports may result in a delay in <br />payments to Contractor. Payment is contingent upon complete, accurate and timely reporting. <br />A. Performance Measures <br />Measure Target <br />Percent of individuals who request food, will receive food <br />either directly or through a referral to, or enrollment in, a <br />food program. <br />100% <br />Data Quality Error Rate in Core Service Agency <br />Performance Report. <br />Data <br />Element <br />Target <br />City Less than 7% “other” <br />data <br />ZIP Less than 7% “other” <br />data <br />Overall client/participant satisfaction: Percent of survey <br />respondents rating services as good or better. <br />85% <br />Overall customer/client satisfaction: Number of surveys <br />completed biannually (Q2 and Q4). 50 <br />For clients who receive financial assistance, percent of <br />those contacted who remain housed six months after <br />assistance. <br />80% <br />Number of individuals served each fiscal year (accessed <br />via the Core Performance Measurement Report).5600 <br />Number of households served each fiscal year (accessed <br />via the Core Performance Measurement Report).2000 <br />B. Reports <br />1. Reports are due electronically to AMorales1@smcgov.org, or their designee, in <br />accordance with the table shown below. Contractor will provide: <br />a) A quarterly performance report that includes the following: <br />Results for all performance measures as described above; and <br />A summary of full demographic data on all household members including, but not <br />limited to, age, gender identity, race, ethnicity, city, and ZIP code; and <br />A narrative on trends in services, needs, and performance, as well as any changes <br />to operations and/or funding sources; and <br />A client success story. <br />b) Emergency Financial Assistance (EFA) reports on a quarterly basis, or more frequently <br />if needed, to help the County understand the funding landscape per service area and <br />countywide, and, in turn, inform the County of emerging trends and challenges. Reports <br />will include the following information: <br />Number of EFA requests (i.e., all phone call and walk-in requests) received by city. <br />Number of EFA applications: received, approved/paid, inactive, denied. <br />Funding source status (for EFA funding sources specific to each agency): total <br />allocated, amount still available, funding source, geographic area served per funding <br />source. <br />Length of time of application processing. <br />c) An annual agency budget and financial report that includes the following information: <br />An annual line-item budget for Contractor as a whole and for the contract funding. <br />ATTY/AGR.2022.153/County of San Mateo (HSA Contract June 2022) (Page 21 of 37) <br />DocuSign Envelope ID: F5FF63A3-8103-4442-8F5F-F37301405123