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Contract Template <,000 <br />May 2021 <br /> Page 25 <br />REV: 06-16-22 SK <br />the license will be notified prior to deactivation of the license and the agency will have 5 business days <br />to respond with a request if the license is to be continued. <br />System Configuration Change Requests <br />All agencies Change Requests (CR) will be evaluated by HSA. For the cost of all Change Requests (CRs) <br />unique to one or a group of agencies and for non-Core or non-HMIS standard programs, payment shall <br />be made by the requesting agency(ies). <br />User Support <br />If a Core Service Agency or homeless service provider experiences any technical difficulty with the system, <br />a service request must be sent to the Human Services Agency, Business Systems Group at <br />hsa_servicedesk@smcgov.org or (650) 802-7573. <br />Contractor/Service Provider Agreement <br />The Core Service Agencies and homeless service providers agree to train their staff and to establish <br />internal processes and procedures to ensure all staff and volunteers safeguard clients’ confidentiality <br />and privacy and enter accurate, complete data. It is understood that accessing Clarity’s secure, private <br />and confidential network is for the sole purpose of serving clients. All authorized individuals accessing <br />the Clarity network of Core Service Agencies and homeless service providers must have a legitimate <br />business reason when searching and accessing information. All activity is logged and participating <br />agencies understand and agree that this audit trail can be viewed at any time by authorized County <br />personnel. <br />ATTY/AGR.2022.153/County of San Mateo (HSA Contract June 2022) (Page 25 of 37) <br />DocuSign Envelope ID: F5FF63A3-8103-4442-8F5F-F37301405123