Agmt22 Telecommunications Engineering Associates

Browse Search

REV: 06-21-22 MI EXHIBIT “A” SCOPE OF SERVICES AND FEE 1.Consultant Response to reported problems. The Consultant will provide service and assistance as expeditiously as possible as follows: The following three levels of priority are established with regard to responding to requests by the City for maintenance service. a.Every effort will be made to respond to emergency requests for service within one hour. Emergency requests are justified when a malfunction of equipment has a major effect on day to day operations. An example of a justifiable emergency service request would be a major failure of the dispatch console. b.High priority service requests will be handled within 6 hours of notification. An example of a high priority service request would be if the primary police radio channel becomes non- operational and dispatch traffic is moved to a secondary channel. c.Non critical service requests will be handled within 24 hours of notification. Examples include headset jack failures and reports of intermittent problems. d.In all cases, every effort will be made to be available for immediate telephone consultation for any problem. In most cases, telephone instructions can be immediately given to City personnel on how to deal with an equipment failure. 2.Maintenance and Repair Services. Consultant will make every effort to keep the equipment covered by this Agreement in excellent working condition by using modern preventive maintenance techniques. The goal is to prevent malfunctions that would affect day to day operations. Consultant will maintain the equipment listed in the attached itemization labels ‘POLICE PD-2 SYSTEM,” “POLICE PD-3 SYSTEM,” “DPW RADIO SYSTEM,” “MISCELLANEOUS EQUIP.,” and “Motorola gold elite console” in good working ATTY/AGR.2022.139/Telecommunications Engineering Associates (TEA SA) (Page 11 of 15)