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REV: 08-11-22 RL <br />EXHIBIT “A” <br />SCOPE OF SERVICES AND FEE <br />I. Community Mediation Services: $10,000. <br />A. Consultation and Information Services <br />B. <br />All of the information services are unlimited and free of charge. <br />1) Information and Referral: A resource person is available by telephone, <br />to assist residents who have specific questions relating to a conflict. <br />Through this conversation, the resident may clarify issues of concern, be <br />given specific information about common practices related to landlord- <br />tenant and community issues and receive a referral to an appropriate <br />agency/resource. <br />2) Information and Conflict Assistance: A resource person assists and <br />coaches the concerned caller to de-escalate feelings, clarify issues and <br />underlying needs, develop possible solution options, and begin to design <br />an approach to dispute resolution. <br />3) Promotion of Use of Conflict Resolution Services: A city associated <br />with PCRC participates in PCRC's community outreach program designed <br />to familiarize city staff, community service providers and the public with the <br />use of non-adversarial conflict resolution services in a variety of conflict <br />situations. This effort involves both program staff and volunteers in making <br />presentations, developing press releases and media coverage and <br />identifying referral points where community members can receive <br />information about PCRC services. <br />C. Conflict Resolution Services <br />PCRC categorizes cases by "conflict type". The conflict types <br />"consumer/business" and "workplace" will not be covered in the same way that <br />other "conflict types" are under this contract. Consumer/business and <br />Workplace cases will require an extra fee to be paid by the user. <br />The following describes the range of services available in this category: <br />1) One Party Assistance: A resource person assists the caller to think <br />through a conflict situation, including clarifying issues and interests of involved <br />parties, exploring approaches to dealing with the situation and solution options <br />and assisting with the selection of an approach to resolution. A follow-up call <br />is arranged to determine the outcome, with the understanding that mediation <br />would be the next step if the negotiation has been unsuccessful. (20 min or <br />ATTY/AGR.2022.271/Peninsula Conflict Resolution Center (Mediation and staff training services) (Page 11 of 14)