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REV: 08-11-22 RL <br />II. Community Building and Civic Engagement - $24,000 <br />more) <br />2) Conciliation: Conciliation is the resolution of a conflict, through the <br />intervention of a neutral third party, without the disputing parties coming <br />together in a face-to-face mediation. A resource person works with a resident <br />clarifying issues of concern, explaining approaches to seeking resolution, <br />obtaining agreement by the party to pursue mediation and completing case <br />intake. A case <br />development process, involving contacts with both/all involved parties, is <br />initiated by PCRC and during that process; a resolution of concerns is <br />achieved. <br />3) Mediation: Mediation through PCRC involves a face-to-face meeting <br />between disputing parties who call PCRC directly or are referred by city staff <br />or community agencies. With the assistance of a panel of trained volunteer <br />mediators, parties work through a non-adversarial problem solving process <br />and attempt to develop a mutually acceptable resolution to the issues of <br />concern. There is a two-fold focus: development of a satisfying and durable <br />agreement and the preservation of an effective relationship in situations where <br />the parties will continue to be in contact with each other. <br />D. Recruitment and Training of Community Volunteers: <br />PCRC will develop and maintain a pool of trained volunteer mediators, case <br />developers and facilitators to serve the conflict resolution needs of the <br />community. As a result, a number of community members will become skillful <br />in the interest- based approach to conflict resolution. <br />For services A and B below, PCRC will provide the following types of assistance as <br />needed: <br />• Situation analysis <br />• Analysis of stakeholders and possible interests <br />• Strategy on public input process design and meeting format <br />• Development of supporting materials: agendas, comment cards, <br />registration forms, etc. <br />• Process and meeting facilitation and/or facilitation coaching for staff facilitators <br />• Performance of follow-up items such as compiling small group notes, <br />capturing registrations and following up on next steps <br />A.Addressing City Department Community Issues <br />8 sessions annually (+4 rolled over from FY21-22) Total of 12 <br />PCRC will provide assistance, as needed, to departments related to <br />neighborhood issues, workshops, significant development projects, and <br />ATTY/AGR.2022.271/Peninsula Conflict Resolution Center (Mediation and staff training services) (Page 12 of 14)