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13 EAP Services Agreement 6. CRITICAL INCIDENT SUPPORT (Crisis Support/Management Services/Critical Incident Stress De- Briefing (CISD) Services): An array of services offered by the EAP that helps an organization to prepare for, prevent, or respond to traumatic events. Acts of war are excluded from on-site CISD Services. ON-SITE STANDARD CRITICAL INCIDENT SUPPORT: On-site attendance response time in greater than two hours for hourly onsite crisis support and Critical Incident Stress De- Briefing (CISD) Services at Group sites to help an organization prepare for, prevent, or respond to traumatic events. ON-SITE IMMEDIATE CRITICAL INCIDENT SUPPORT: On-site attendance response time in less than two hours for hourly onsite crisis support and Critical Incident Stress De- Briefing (CISD) Services at Group sites to help an organization prepare for, prevent, or respond to traumatic events. 7. REDUCTION IN FORCE: The process by which a work organization reduces its work force by eliminating jobs, such as closing subsidiaries or departments. 8. COMMUNICATION AND PROMOTIONAL MATERIALS: Information provided to Employees and management about EAP Services, including, in part, how EAP Services can be accessed for consultation and assistance. The communications and promotional resources include template e-mails, letters, flyers, brochures, and/or posters for Employees and management. Company will provide communications and promotional materials, directly to the Customer for distribution to the Employee. In support of implementation and on-going communication, Company will provide a quantity up to 120% of the number of eligible Employees for flyers or brochures with perforated wallet card; a quantity up to 5% of the number of eligible Employees for posters; and a quantity of up to 20% of anticipated attendees at health fairs for flyers. Requests exceeding these quantities may incur an additional fee. Requests for a mailing, to all Employee’s place of residence, will incur additional fees. Requests for materials outside of our standard templates will incur an additional fee. 9. MANAGEMENT REPORTS: A specific collection of data and narrative information designed to inform Group about the overall utilization of the program. Group may receive reports on a quarterly electronic basis. If for any two consecutive reporting periods there is less than 1% utilization, reporting frequency will default to annual reporting. 10. INTAKE MODEL: STANDARD MODEL: Initial intake calls answered by a member engagement specialist. 11. EAP EXCLUSIONS: The following services are outside the scope of the EAP: Counseling services beyond the allowed number of sessions covered by the EAP benefit. Court ordered treatment or therapy, or any treatment or therapy ordered as a condition of parole, probation, custody, or visitation evaluations, or paid for by Workers’ Compensation. Formal psychological evaluations which normally involve psychological testing and result in a written report. REV: 03-10-23 MI ATTY/AGR.2023.039/Aetna (EAP Services Agreement) (Page 14 of 42)