Agmt23 Matrix Consulting Group, LTD

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REV: 03-10-23 JB • Outsourcing philosophy of the department, the services that are currently outsourced and additional candidates for alternative service delivery especially to meet peak workload demands. • Identification of relevant workload for staff in each functional area. • Understand the current technology systems and utilization for each team. Next, Consultant will develop a detailed description of the services provided by each operational entity. The Consultant’s focus will be on how services are delivered, staffed, and managed, as well as the costs associated with the delivery of those services. The development of this detailed description will be based on interviews as well as on the collection of operating information and data, including the following: • The current organization of each division and team: – The structure and functions of each division and unit. – The staffing levels of each division. – Supervisor to staff ratios of each division. – The basic job responsibilities of staff. • Documentation of all key operations: – Service scope and content. – How staff are scheduled and deployed. – Workload data and base service levels. – The extent of any contracted services by type, size, and cost. • Documentation of management systems to support divisional operations: – Organizational business processes and procedures; and – Performance monitoring systems. • Document current performance targets related to major services areas. • Document the current coordination mechanisms and procedures in place to coordinate service delivery among different departments and divisions. • Document how operations, processes, and workload has changed recently. Once initial data collection activities have been completed, the Consultant will prepare a summary descriptive profile that presents Consultant understanding of the current organization, staffing, and operations of the engineering, transportation, and planning. Task Deliverable: An existing conditions profile summarizing the current staffing levels, roles, supervisor ratios, workload, and technology profile for the engineering, transportation, and planning operations of the Community Development and Transportation Department. ATTY/AGR.2023.044/MATRIX CONSULTING GROUP (Matrix Org Study for Planning & Engineering) (Page 12 of 19)